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Contact Centre Predictions for 2020

Callminer

Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Here are my predictions on how the contact centre will evolve in 2020. This is only likely to get worse in 2020 if call centres aren’t prepared to handle it correctly.

Analytics 207
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Keep Your 2021 Sales Pipeline Full Using the Selling Lessons of 2020

Integrity Solutions

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it.

Sales 124
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Unify structured data in Amazon Aurora and unstructured data in Amazon S3 for insights using Amazon Q

AWS Machine Learning

In this solution, we use Amazon Q to build a comprehensive knowledge base that combines sales-related data from an Aurora MySQL database and sales documents stored in an S3 bucket. Create and load sample data In this post, we use two sample datasets: a total sales dataset CSV file and a sales target document in PDF format.

Sales 89
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60+ Customer Loyalty Statistics for 2020

ProProfs Blog

Customer Loyalty Statistics 2020 You Shouldn’t Miss. Customer Loyalty Program Improving Sales. Half quit doing business with a company immediately after a bad sales/marketing experience, one-quarter took to social media, and 54% started engaging with other companies. Statistics on Customer Loyalty Program Improving Sales.

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50+ Customer Engagement Statistics for 2020

ProProfs Blog

Customer Engagement Statistics 2020 Explained. Impact of Customer Engagement On Sales. Netflix took into account their subscriber’s search history to understand what they really want to see at their platform. That’s why you need to make sure that you learn them before starting any sales process with them.

B2B 204
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Predicting new and existing product sales in semiconductors using Amazon Forecast

AWS Machine Learning

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 99
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2020 Customer Experience: 20 Wishes

ClearAction

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. CX is cumulative, encompassing pre-sale and post-sale. 6) Reset CXM Roles as Facilitators of CX Accountability. Advantages: Draws a line in the sand for internal momentum and accountability.