Anexa BPO

JUNE 13, 2022

This is where AI and analytics can support the success of customer service departments, allowing them to acquire insights about their customers, control the conversation, and have more meaningful interactions. The path to the future of customer service is built on creativity, analytics, and purpose.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Analytics Customer centricity 52

Anexa BPO

OCTOBER 15, 2021

The Chinese retail giant pioneered this ecommerce revolution (in 2020, the first 30 minutes on Taobao Live generated $7.5 Analytics and tools can help build a profile of potential customers. billion in sales) and quickly solidified the platform as a reliable digital tool for boosting customer engagement and sales.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

Tethr

OCTOBER 22, 2018

Artificial Intelligence (AI) has piqued the interest of business leaders across all industries in recent years. It is projected that by 2020, the overall AI spend will reach an all-time high of $47 billion. This is an area where insights generated by AI-based speech analytics solutions like Tethr are helping.

Chatbots 19

Chatbots Business Process Outsourcing outsourcing Analytics 19

Anexa BPO

NOVEMBER 7, 2021

The explosive growth of online grocery shopping in 2020 / 2021 due to COVID-19 restrictions has re-invented the architecture of grocery retail, with fully automated replenishment software, micro fulfillment centers, advanced analytics and streamlined supply chains.

outsourcing 40

outsourcing Technology Business Process Outsourcing Engineering 40

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Anexa BPO

NOVEMBER 7, 2021

The October 2020 unemployment rate of 6.9% These systems are delivering better care and generating higher returns through the use of care integration, data and advanced analytics. Such an edge can be seamlessly introduced through partnerships with experienced BPO / outsourcing companies.

outsourcing 40

outsourcing Healthcare Business Process Outsourcing Government 40

Hodusoft

AUGUST 21, 2024

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. After the 2020 pandemic, remote working became the new normal, and BPOs had to change accordingly.

outsourcing 52

outsourcing Contact center software Government call center software 52

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. So that was a lot of fun, really cool stuff. There was a leadership change going on there.

Technology 52

Technology Self service Contact Center Analytics 52

CSM Magazine

FEBRUARY 14, 2023

Outsourcing is back and also brand new again: on-shoring, near-shoring or off-shoring. The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools.

Contact Center 52

Contact Center outsourcing Business Process Outsourcing Consulting 52