Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. So how do you keep your remote contact center agents engaged? Additionally, if virtual employees ever come into the office, this is your chance to roll out the red carpet.

Gamification 128

Gamification At home agents Morale Employee engagement 128

SharpenCX

JULY 23, 2020

The intentional focus on the needs of your agents is what starts to mend the gaps in the agent experience. Gartner has found that 86% of executives rank employee engagement and experience as the number one factor in delivering consistent and positive CX. Read Now: 13 Reasons Why Agent Success Matters to Your Customers.

Contact Center 101

Contact Center Call Center At home agents Education 101

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? but this was during a time when BPOs could pay $12-$13 hourly wages to call center employees — those days are long gone. Expect BPOs to invest more in employee engagement and amenities.

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. COVID-19 changed the entire industry in an instant.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52