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Deliver omnichannel support. In simple terms, omnichannel customer support means “ be where your customers are”. How to increase customer satisfaction by delivering omnichannelsupport. Customer satisfaction bestpractices.
So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. Customers expect lightning fast responses across all channels nowadays, and though sub-60-minute responses aren’t always possible, think about how you can ensure a great experience for customers.
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