TeleDirect

FEBRUARY 9, 2021

Well, 2020 is thankfully in the books. TeleDirect , the leader is business process outsourcing (BPO) services, has been ahead of the talent sourcing curve for years – in fact, our own customer retention services are often done remotely, with outstanding results. Potentially for the long run.

Business Process Outsourcing 115

Business Process Outsourcing outsourcing Call Center Chatbots 115

TeleDirect

JANUARY 28, 2021

If any year in recent memory could be called a “crisis,” 2020 checks all the boxes. Taken from a business perspective, the current environment has illustrated the need for superior customer service. Trying times call for tried and true customer service capability.

Customer Service 111

Customer Service Business Process Outsourcing outsourcing Customer retention 111

Helpware

MAY 24, 2022

Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5% compound annual growth rate (CAGR) between 2021 and 2028!

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Marketing 85

LiveVox

DECEMBER 22, 2020

Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2020, however, have ushered in a new layer of technical and regulatory concerns.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Technology Contact Center 52

Serenova

JANUARY 7, 2020

In 2020, we’re elevating service to an even higher level by clearly defining what exceptional customer service means and using it as a compass to guide everything we do. Throughout the year, I’ll outline specific enhancements we’re integrating into our implementation model, professional services processes and support offerings.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

Merchants

DECEMBER 8, 2020

In the last six months or so, business leaders across industries and sectors have been focused on finding ways in which to reinvent and transform their processes to allow for success beyond 2020.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

TeleDirect

AUGUST 27, 2020

2020, in case you haven’t heard, isn’t normal by any means. Relationships are the foundation of commerce, the rock-solid framework that holds together client-business trust, regardless of your particular field. Looking to improve your business relationships for 2020 and beyond? 2019 seems like a long time ago.

Business Process Outsourcing 96

Business Process Outsourcing outsourcing Call Center Personalization 96

24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. The Company acquired global BPOs Knoah Solutions in 2020, and Goodbay Technologies in 2021.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Anexa BPO

OCTOBER 15, 2021

COVID-19 struck in early 2020 and dramatically impacted the economy across all industries. Between business shutdowns, work from home (WFH) pivots, the surge of a digital economy and the implementation of pandemic health guidelines – which in and of itself has remained a moving target – businesses scrambled to keep their footing.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Banking Marketing 40

Transparent BPO

DECEMBER 12, 2019

The post Transparent BPO Executive Chosen as 2020 ICMI Featured Contributor appeared first on Transparent BPO.

Business Process Outsourcing 48

Business Process Outsourcing outsourcing Contact Center 48

Fonolo

JANUARY 16, 2019

For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”.

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Call Center Contact Center 85

Ansafone

SEPTEMBER 12, 2020

However, some essential concepts need to be taken into account as you are making these … 3 Important Considerations For Moving Forward in 2020 Read More ». The post 3 Important Considerations For Moving Forward in 2020 appeared first on Ansafone Contact Centers.

Contact Center 62

Contact Center Accountability Business Process Outsourcing outsourcing 62

TeleDirect

DECEMBER 1, 2020

TeleDirect , a recognized leader in business process outsourced (BPO) excellence, including call centers, was on the forefront of the WFH revolution long before it became mainstream, thanks to our remote-friendly services like inbound solutions , reservation services , overflow & after hours support , and much more.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98

Merchants

NOVEMBER 19, 2019

The post Top Employer 2020 – #TECD 20 appeared first on Business Process Outsourcing Services | Merchants. To keep your foothold in any market, that means that your customer interactions depend on positive employee experiences and optimised working practices and environments.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Marketing 40

Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. As per one stat , in 2020-2021 alone, preference for social messaging for customer service increased 110 percent! Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”?

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Merchants

MARCH 12, 2021

In September 2020, it was reported that South Africa’s business process outsourcing (BPO) sector is poised to create 775 000 new jobs by 2030. The post SA’s BPO sector prioritises skills development appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Talkdesk

NOVEMBER 25, 2020

Expand your team of agents to meet seasonal demand Remote agents have become critical in 2020, and the holiday season will be no different. Analytics and insights to ensure peak operational performance, including flexible and intuitive real-time operational dashboards, BI tools and surveys.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Skybridge

AUGUST 18, 2020

Accordingly, Business Process Outsourcing (BPO) has been growing in popularity. In almost every industry, businesses can now outsource non-core processes while they can focus more on the core business functions.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Technical Support Customer Care 52

Call Experts

NOVEMBER 12, 2020

It’s official; you are entering the 2020 holiday season. Businesses don’t want to lose sales or brand reputation during the holiday season. Find places where you can save time in workforce management and business process outsourcing. Thanksgiving, Black Friday, Cyber Monday, and winter holidays are coming!

Management 98

Management Contact Center Business Process Outsourcing outsourcing 98

Spearline

MARCH 2, 2021

Attrition in the contact center is high — 25% to 40% on average — but can reach 100% in some contact centers, such as ones operated by business process outsourcing companies (BPOs). In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. 1 challenge for contact centers.

Call Center 98

Call Center Customer Experience First call resolution Outbound sales 98

TeleDirect

AUGUST 27, 2020

2020, in case you haven’t heard, isn’t normal by any means. Relationships are the foundation of commerce, the rock-solid framework that holds together client-business trust, regardless of your particular field. Looking to improve your business relationships for 2020 and beyond? 2019 seems like a long time ago.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Call Center Personalization 62

Quality Contact Solutions

DECEMBER 31, 1969

The goal is to grow the team to 40 full-time agents by the end of Q1 2020. Garfinkel added, “The addition of QCS SMB is a natural expansion to serve an underserved segment of the outsourced telemarketing market in the U.S. We think Omaha is the right place to be.”. and Canada.

Telemarketing 75

Telemarketing Marketing B2C outsourcing 75

Merchants

DECEMBER 8, 2020

The number of local businesses harnessing AI technology has drastically increased in 2020, as customers look to drive their own experiences with brands and businesses through omnichannel strategies. The post The pitfalls of AI for customer experience appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing Customer Experience outsourcing Technology 52

Merchants

APRIL 24, 2020

The popularity of loyalty programmes among global consumers has grown steadily over the last decade, with 2020 statistics showing that 72% of economically active South Africans are making use of loyalty programmes. The post Loyalty programmes – is your business ready?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Merchants

OCTOBER 19, 2021

Merchants is proud to announce that it has retained its Level 1 B-BBEE rating for the second consecutive year after becoming the first major BPO provider to achieve this status in 2020. The post B-BBEE Level 1 – Merchants remains committed to transformation appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Merchants

FEBRUARY 19, 2021

In October 2020, the City of Cape Town (COCT) announced that it would partner with the National Skills Fund as well as the BPO industry at large to fund training for candidates in the BPO sector.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

TeleDirect

JULY 1, 2021

TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country. Because most ACOs lack the internal resources necessary to manage these outsized requirements, many enterprises choose an outsourced solution like TeleDirect for these needs.

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71

Merchants

JUNE 29, 2020

The world is facing unprecedented times in 2020, as the Coronavirus pandemic has completely shifted the way we live, work and do business. The post COVID-19 – lessons learned and the ‘new normal’ appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Outsource Consultants

FEBRUARY 1, 2025

The liberalization of the Indian economy, coupled with the Y2K boom, created a perfect storm for the growth of the Business Process Outsourcing (BPO) industry. — CX Partner, Outsource Consultants The Rise of India’s BPO Industry The early 2000s saw exponential growth in India’s call center industry.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Transparent BPO

MARCH 3, 2020

Our […]. The post Transparent BPO Hires Industry Leader as President to Support Growth appeared first on Transparent BPO.

Business Process Outsourcing 48

Business Process Outsourcing outsourcing Contact Center Marketing 48

TeleDirect

JUNE 2, 2021

If 2020 taught us anything, it’s that nothing is permanent, and everything can change in an instant. It’s been so long since things have been “normal.” Take the office workspace, for example. Remember “water cooler chat?” What used to be a harmless method for casual communication with co-workers suddenly seemed off-limits forever.

Business Process Outsourcing 75

Business Process Outsourcing Best practices Call Center outsourcing 75

Fonolo

JANUARY 24, 2019

It is so prevalent in the call center space that the term “Business process outsourcing” (BPO) is often used interchangeably with “outsourced call center.” In the last few years, the call center outsourcing industry has seen revenues crossing $140 billion. At the same time, major changes are impacting BPOs.

outsourcing 62

outsourcing Business Process Outsourcing Multichannel Call Center 62

TeleDirect

OCTOBER 5, 2021

Without these customer service representative jobs from home, TeleDirect can’t provide the level of service and attention to detail that’s made us the most trusted name in business process outsourced (BPO) call center excellence. Since mid-2020, work from home jobs have skyrocketed, and there’s no sign of slowing down.

Customer Service 62

Customer Service Business Process Outsourcing Call Center call center solutions 62

Spearline

JUNE 26, 2020

The PHILIPPINES is a major contact center and BPO (business process outsourcing) hub supporting many global brands. Data as of 22 June 2020. Spearline’s business continuity plans are supporting our operations well and we continue to monitor your phone lines, and test your numbers.

Telecommunications 52

Telecommunications Business Process Outsourcing outsourcing Contact Center 52

Anexa BPO

JUNE 13, 2022

When COVID-19 broke in 2020, companies around the world pivoted towards e-commerce. Incentivized by the newly homebound consumer, businesses focussed on staying open by re-imagining their products and services within the online space. As a result, US e-commerce sales doubled from 16% in 2019 to 35% in 2020.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Analytics Customer centricity 52

Anexa BPO

JULY 21, 2020

Business Process Outsourcing in 2020. As we enter the second half of 2020, outsourcing is continuing to attract attention from all kinds of industries – no longer is BPO used only by manufacturing companies. Did you know that the global BPO services market grew at a compound annual rate of 3.2%

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing Marketing 52

Select VoiceCom Blog

JANUARY 3, 2023

According to the IT and Business Process Association of the Philippines (IBPAP), this was a 10.6% increase from the field’s 2020 performance. The Philippines has a strong workforce in the outsourcing sector IBPAP also noted that the industry welcomed another 120,000 full-time employees, a 9.1% million Filipinos.

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52