TeleDirect

FEBRUARY 9, 2021

Well, 2020 is thankfully in the books. TeleDirect , the leader is business process outsourcing (BPO) services, has been ahead of the talent sourcing curve for years – in fact, our own customer retention services are often done remotely, with outstanding results. Potentially for the long run. Surf the social media wave.

Business Process Outsourcing 115

Business Process Outsourcing outsourcing Call Center Chatbots 115

TeleDirect

JANUARY 28, 2021

If any year in recent memory could be called a “crisis,” 2020 checks all the boxes. Taken from a business perspective, the current environment has illustrated the need for superior customer service. Trying times call for tried and true customer service capability.

Customer Service 111

Customer Service Business Process Outsourcing outsourcing Customer retention 111

Helpware

MAY 24, 2022

Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5% compound annual growth rate (CAGR) between 2021 and 2028!

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Marketing 85

Fonolo

JANUARY 16, 2019

For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”. Jeremy Watkin. Director of Customer Experience. Twitter: @jtwatkin.

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Call Center Contact Center 85

TeleDirect

AUGUST 27, 2020

2020, in case you haven’t heard, isn’t normal by any means. Relationships are the foundation of commerce, the rock-solid framework that holds together client-business trust, regardless of your particular field. Looking to improve your business relationships for 2020 and beyond? 2019 seems like a long time ago.

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Business Process Outsourcing outsourcing Call Center Personalization 96

24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. The Company acquired global BPOs Knoah Solutions in 2020, and Goodbay Technologies in 2021.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Anexa BPO

OCTOBER 15, 2021

COVID-19 struck in early 2020 and dramatically impacted the economy across all industries. Between business shutdowns, work from home (WFH) pivots, the surge of a digital economy and the implementation of pandemic health guidelines – which in and of itself has remained a moving target – businesses scrambled to keep their footing.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Banking Marketing 40

LiveVox

DECEMBER 22, 2020

Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2020, however, have ushered in a new layer of technical and regulatory concerns.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Technology Contact Center 52

Merchants

DECEMBER 8, 2020

In the last six months or so, business leaders across industries and sectors have been focused on finding ways in which to reinvent and transform their processes to allow for success beyond 2020.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Select VoiceCom Blog

JANUARY 3, 2023

This business practice is known as outsourcing, defined as hiring international parties or individuals to provide their services to your company. The Philippines is notable for being one of the best countries to outsource employees , and it shares this feat with places like India, Mexico, and Brazil. million Filipinos.

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52

Serenova

JANUARY 7, 2020

In 2020, we’re elevating service to an even higher level by clearly defining what exceptional customer service means and using it as a compass to guide everything we do. Throughout the year, I’ll outline specific enhancements we’re integrating into our implementation model, professional services processes and support offerings.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

TeleDirect

DECEMBER 1, 2020

TeleDirect , a recognized leader in business process outsourced (BPO) excellence, including call centers, was on the forefront of the WFH revolution long before it became mainstream, thanks to our remote-friendly services like inbound solutions , reservation services , overflow & after hours support , and much more.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. Outsourcing costs have been steadily rising in the U.S., Social impact outsourcing.

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62

Transparent BPO

DECEMBER 12, 2019

The post Transparent BPO Executive Chosen as 2020 ICMI Featured Contributor appeared first on Transparent BPO.

Business Process Outsourcing 48

Business Process Outsourcing outsourcing Contact Center 48

Anexa BPO

JULY 21, 2020

Business Process Outsourcing in 2020. As we enter the second half of 2020, outsourcing is continuing to attract attention from all kinds of industries – no longer is BPO used only by manufacturing companies. Click here for more information on how telemarketing in Spanish can boost your business.

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing Marketing 52

Outsource Consultants

FEBRUARY 1, 2025

In the late 1990s, economic liberalization met the Y2K tech boom, creating an ideal scenario for outsourcing. Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Companies partnering with Indian call centers can achieve significant cost savings.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Quality Contact Solutions

DECEMBER 31, 1969

From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization.

Telemarketing 75

Telemarketing Marketing B2C outsourcing 75

Talkdesk

NOVEMBER 25, 2020

Expand your team of agents to meet seasonal demand Remote agents have become critical in 2020, and the holiday season will be no different. The technology is easy to implement, fully integrated and has a network for certified outsourcers available that can help you meet the demands of the seasonal rush.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. An outsourced IT support team is not limited by working hours. But it’s easy to scale outsourced technical support services.

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outsourcing Technical Support Best practices Education 62

Merchants

NOVEMBER 19, 2019

The post Top Employer 2020 – #TECD 20 appeared first on Business Process Outsourcing Services | Merchants. To keep your foothold in any market, that means that your customer interactions depend on positive employee experiences and optimised working practices and environments.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Marketing 40

Anexa BPO

JUNE 2, 2021

With this shift, we’ve been forced to find creative ways to support many day-to-day activities, both as consumers and business operators. In most cases, the digital consumer model is not going anywhere, as evidenced by the fact that in July 2020, online retail sales in the US accounted for 33% of total retail sales. Reach out today.

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outsourcing Business Process Outsourcing Customer centricity Accountability 52

Call Experts

NOVEMBER 12, 2020

It’s official; you are entering the 2020 holiday season. Businesses don’t want to lose sales or brand reputation during the holiday season. Outsourcing employee absence tracking, reporting, and alerting can be beneficial tools that save you and your team time. . How do you prepare? Utilize a contact center.

Management 98

Management Contact Center Business Process Outsourcing outsourcing 98

Merchants

MARCH 12, 2021

In September 2020, it was reported that South Africa’s business process outsourcing (BPO) sector is poised to create 775 000 new jobs by 2030. The post SA’s BPO sector prioritises skills development appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Fonolo

JANUARY 24, 2019

Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable scaled-up customer support during peak times. It is so prevalent in the call center space that the term “Business process outsourcing” (BPO) is often used interchangeably with “outsourced call center.”

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outsourcing Business Process Outsourcing Multichannel Call Center 62

Skybridge

AUGUST 18, 2020

Accordingly, Business Process Outsourcing (BPO) has been growing in popularity. In almost every industry, businesses can now outsource non-core processes while they can focus more on the core business functions.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Technical Support Customer Care 52

Anexa BPO

OCTOBER 15, 2021

The Chinese retail giant pioneered this ecommerce revolution (in 2020, the first 30 minutes on Taobao Live generated $7.5 Here’s where BPO (outsourcing) companies can support you while your company moves to a live commerce model – and let’s face it, that move is a big leap. Reach out today.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

Select VoiceCom Blog

SEPTEMBER 29, 2022

of businesses in Australia used cloud technology for business operators, and 26% used cybersecurity software services in 2020. As everyone depends on technology, handling and managing the tech aspect of the business becomes more complex—even difficult when you don’t have the right people for the job.

outsourcing 52

outsourcing Technical Support Business Process Outsourcing Technology 52

TeleDirect

JULY 1, 2021

TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country. Because most ACOs lack the internal resources necessary to manage these outsized requirements, many enterprises choose an outsourced solution like TeleDirect for these needs.

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71

Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. As per one stat , in 2020-2021 alone, preference for social messaging for customer service increased 110 percent! Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”?

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Spearline

MARCH 2, 2021

Attrition in the contact center is high — 25% to 40% on average — but can reach 100% in some contact centers, such as ones operated by business process outsourcing companies (BPOs). In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. 1 challenge for contact centers.

Call Center 98

Call Center Customer Experience First call resolution Outbound sales 98

Ansafone

SEPTEMBER 12, 2020

However, some essential concepts need to be taken into account as you are making these … 3 Important Considerations For Moving Forward in 2020 Read More ». The post 3 Important Considerations For Moving Forward in 2020 appeared first on Ansafone Contact Centers.

Contact Center 62

Contact Center Accountability Business Process Outsourcing outsourcing 62

Merchants

DECEMBER 8, 2020

The number of local businesses harnessing AI technology has drastically increased in 2020, as customers look to drive their own experiences with brands and businesses through omnichannel strategies. The post The pitfalls of AI for customer experience appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing Customer Experience outsourcing Technology 52

Merchants

APRIL 24, 2020

The popularity of loyalty programmes among global consumers has grown steadily over the last decade, with 2020 statistics showing that 72% of economically active South Africans are making use of loyalty programmes. The post Loyalty programmes – is your business ready?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

TeleDirect

AUGUST 27, 2020

2020, in case you haven’t heard, isn’t normal by any means. Relationships are the foundation of commerce, the rock-solid framework that holds together client-business trust, regardless of your particular field. Looking to improve your business relationships for 2020 and beyond? 2019 seems like a long time ago.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Call Center Personalization 62

Merchants

OCTOBER 19, 2021

Merchants is proud to announce that it has retained its Level 1 B-BBEE rating for the second consecutive year after becoming the first major BPO provider to achieve this status in 2020. The post B-BBEE Level 1 – Merchants remains committed to transformation appeared first on Business Process Outsourcing Services | Merchants CX SA.

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Business Process Outsourcing outsourcing 52

ROI CX Solutions

DECEMBER 5, 2024

Minutes Table of contents Introduction When it comes to call center outsourcing, the right partner can be the difference between a frustrated customer and a loyal brand advocate. 93% of customers say theyd more than likely make repeat purchases with businesses that prioritize an excellent customer experience (CX). Read Time: 15.5

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outsourcing Call Center Technical Support B2B 52

Merchants

FEBRUARY 19, 2021

In October 2020, the City of Cape Town (COCT) announced that it would partner with the National Skills Fund as well as the BPO industry at large to fund training for candidates in the BPO sector.

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Business Process Outsourcing outsourcing 52