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VirtualCallCenters In modern callcenters, a fourth location model is becoming more popular: a virtualcallcenter model. Similarly, you can hire just a few agents who are bilingual to offer multilingual service, rather than having to operate an entire callcenter of multilingual agents.
Outsourcing a portion of your company’s activities to a service provider or third-party partner is known as businessprocessoutsourcing (BPO). A group of outsourced employees who manage incoming and outgoing client calls for other companies makes up a BPO callcenter.
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