Hodusoft

JUNE 17, 2021

While call recording is used by most call centers, there are several ways to implement it ranging from server-based to cloud-based strategies. For attracting and retaining customers, many businesses use call recording for adequate quality control. The global call center market size amounted to 339.4

Marketing 98

Marketing Contact Center Telecommunications voip 98

aircall

JANUARY 24, 2022

CRM – Use a cloud-based phone system, software solutions, and your CRM together so all call agents have access to the most current, real-time information. Willingness to escalate difficult calls. Keep track of their suggestions in your CRM system and notify them when you’ve implemented one of their suggestions.

Call Center 126

Call Center Best practices call center software CRM 126

Outsource Consultants

JUNE 22, 2020

CRM Software. Instead of an agent re-learning how to assist a customer in real-time on every call, an integrated CRM collects and centralizes the most important customer data that an agent can use immediately. . Want to learn how to lower costs with these call center tools? Cut Costs and Grow Customer Engagement.

Call Center 84

Call Center outsourcing Interactive Voice Response Chatbots 84

VocalCom

JUNE 22, 2020

To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

VocalCom

JUNE 16, 2020

A positive experience makes a real difference to the bottom line. Finally, what our turbulent times have shown as we speed up digitalization is that we must not lose the people element.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. Application leaders responsible for contact centers must match investment planning with operational and business goals”.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your call center experience gets more interesting when you know your customer well.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52