Hodusoft

FEBRUARY 29, 2024

Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Upgrading to sophisticated call center software can enable MSPs to not only identify bottlenecks and optimize processes but also make the right data-driven decisions. Prioritize selecting routing configurations.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52

Cisco - Contact Center

DECEMBER 17, 2020

The All-New Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences. If customer experience wasn’t important enough already, among the many things 2020 has taught us is that it is the essential ingredient to sustained business success. Welcome to the All New Webex.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

Cisco - Contact Center

SEPTEMBER 3, 2020

July 21, 2020. Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center. Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020. Collaboration between the two is critical to achieving CX success. . Join our Future of Work Webinar. Learn More.

Contact Center 71

Contact Center contact center solutions Analytics Surveys 71

aircall

OCTOBER 22, 2021

In the United States, for example, Google searches for “holiday gift ideas” in August surpassed 2020 levels, and 59% of consumers said they plan to shop earlier than usual this year before desired items sell out. It’s beginning to look a lot like fall, but the holiday shopping season starts early this year.

call center software 62

call center software Call Center call center solutions Interactive Voice Response 62

Hodusoft

FEBRUARY 22, 2022

HoduCC – Call Center Software. The software is fitted with automatic dialers and the latest calling and analytics tools, to help you streamline and optimize your call center operations. The hospitality and travel and tourism sectors have benefited by using omnichannel call center solutions.

Marketing 52

Marketing Real estate Call Center call center solutions 52

Cisco - Contact Center

FEBRUARY 19, 2021

Cisco to Acquire IMImobile to Embed Omnichannel Engagement Into Customer Experience as a Service [Press Release – December 2020]. Introducing the All New Webex Contact Center: The Technology Enabling the Future of CX [Webinar]. Webex Contact Center webpage. Cisco Completes Acquisition of IMImobile PLC [Press Release).

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

Cisco - Contact Center

SEPTEMBER 17, 2020

Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020. Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center. Ask a Question, Comment Below, and Stay Connected with Collaboration on social! Collaboration Social Channels. Learn More.

contact center solutions 91

contact center solutions Contact Center Surveys Cloud contact 91

Cisco - Contact Center

SEPTEMBER 11, 2020

Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers. Cisco’s Global Contact Center Survey 2020 Reveals What’s on the Minds of Contact Center Leaders. Learn More.

Contact Center 65

Contact Center Abandon Call contact center solutions Self service 65

Cisco - Contact Center

FEBRUARY 1, 2021

Cisco Identified as a Leader in Aragon’s Globe for Intelligence Contact Centers 2020 [Analyst study]. Four Journeys, One Destination: The Cloud [White paper] , a white paper following four compelling customer cloud migration stories, by McGee-Smith Analytics.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Cisco - Contact Center

APRIL 27, 2020

Video on YouTube: Cognitive Contact Centers Voice Transcription Translation. Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR. Cloud and Analytics will be Contact Center Focus for 2020. Learn More. Enable Agents with Access From Home.

Contact Center 83

Contact Center contact center solutions Interactive Voice Response Call Center 83

Cisco - Contact Center

NOVEMBER 17, 2020

By July 2020, contact center usage in banking across the US was up by about 6% and mobile usage was up by about 8%, compared to December 2019. The Webex for Government series highlights new Cisco Solutions that elevate resiliency and security for critical legislative and judicial operations and enable remote work for government.

Customer Experience 66

Customer Experience Contact Center Government contact center solutions 66

Inbenta

MAY 16, 2022

2020 saw spending drop to $1.3 According to a recent report , 68% of customers expect call center businesses to show empathy. Hosted call center solutions can use chatbots to engage with thousands or even millions of customers at a time. Fortunately, however, we can see a healthy recovery on the way.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Dialer 360

DECEMBER 5, 2022

New trends are always emerging that have the potential to transform the way call centers operate. Here are some of the top call center trends that are currently shaping the industry. Call center solutions are increasingly moving to the cloud. Move to the Cloud. Social Media Engagement.

Call Center 26

Call Center Interactive Voice Response Self service Chatbots 26