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The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, callcenter businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!
How does WFO work in the CallCenter? Workforce Optimization provides contact center management with total visibility into quality and performance. WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals.
However, road crashes are a major cause of death and it has been predicted that traffic fatalities will be the sixth leading cause of death worldwide and the second leading cause of death in developing countries by the year 2020.
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