3CLogic

AUGUST 11, 2020

With an impressive enterprise portfolio of solutions ranging from cloud services (Azure), to CRM (Dynamics), to collaboration tools (Teams), and software (Windows and Office 365), Microsoft is proving to be a key partner as organizations evaluate their short and long-term technology investments during the new age of COVID.

call center solutions 52

call center solutions Call Center Call flow CRM 52

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

3CLogic

OCTOBER 7, 2020

Case in point, one in three companies began using live chat and interactive voice response (IVR) channels for the first time this year (2020). At the same time, while the adoption of digital channels has grown, 40% of customers will ultimately elect to contact a call center agent for assistance, especially if the inquiry is complex in nature.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

3CLogic

MAY 26, 2022

During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. Cloud contact center solutions can moderate your customer’s purchase journey by directing them to the appropriate channel. Customers Demand A Seamless Experience.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

3CLogic

MAY 27, 2021

In late 2020, the enterprise implemented 3CLogic’s cloud contact center solution to extend their ServiceNow investment to their voice operations. When the COVID-19 pandemic hit, not only did Ingles experience a high volume of urgent calls, but they were also unable to fully staff remote agents.

Contact Center 52

Contact Center contact center solutions Coaching Cloud contact 52

Hodusoft

FEBRUARY 29, 2024

Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Upgrading to sophisticated call center software can enable MSPs to not only identify bottlenecks and optimize processes but also make the right data-driven decisions. Your call center can make or break your MSP’s business.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52