NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52

Noble Systems

SEPTEMBER 29, 2020

How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance. WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals.

Management 86

Management Gamification Quality management Schedule adherence 86

Monet Software

OCTOBER 28, 2020

But SMB contact centers still need to finish strong, especially if the business took a hit from the pandemic. A long-term, customized employee engagement strategy should be the ultimate goal for any call center. When it comes to employee engagement strategies, these tips are only the beginning.

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90

Monet Software

MARCH 4, 2021

But maybe that’s not what’s coming for SMB contact centers over the next several months—maybe a difficult period led companies to get even better in ways our sector would be wise to remember. 1 Efforts to garner employee input increased. 2 Employee engagement improved. With certain “go to” engagement concepts—e.g.,

call center workforce 71

call center workforce Employee engagement Contact Center Call Center 71