SharpenCX

JULY 1, 2020

Cyberbullying is only too common in 2020. Read Now: Boosting Morale for Your Work From Home Call Center With Four Engagement Tactics. What’s one of the key benefits of better managing conflict in your call center workforce? Virtual environments can empower harsh communication. Situations get inflated.

Contact Center 137

Contact Center Management call center workforce Morale 137

Fonolo

FEBRUARY 22, 2022

So, let’s dive into what call center attrition is, what causes it, how to calculate it, and how to use it to inform employee retention strategies. Your All-in-One Guide to Call Center Workforce Optimization. What is Call Center Attrition and Why is it Important? What Causes Call Center Attrition?

Call Center 87

Call Center Contact Center call center workforce Morale 87

Monet Software

OCTOBER 28, 2020

But SMB contact centers still need to finish strong, especially if the business took a hit from the pandemic. A long-term, customized employee engagement strategy should be the ultimate goal for any call center. But maybe you just need to boost motivation, morale and workforce engagement as this crazy year (finally!)

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90