Hodusoft

DECEMBER 26, 2024

The term may conjure up the image of an office space with lots of computer systems that are fitted with IP-based telephony systems where agents handle huge volumes of incoming and outgoing calls. But contemporary BPOs are much more than plain and old call centers. Train your agents to use the omnichannel contact center software.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

SharpenCX

NOVEMBER 21, 2019

Only, trying to run a successful contact center with decades-old methodologies simply won’t cut it next year. 2020 call center trends look to finally shake up the stale industry. As we look to 2020 call center trends, we look past shiny objects. Because customers still aren’t happy.

Call Center 84

Call Center Contact Center Interactive Voice Response Self service 84

Hodusoft

FEBRUARY 14, 2020

Call centers today have access to dozens of call center solutions. If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best.

call center software 52

call center software Call Center Contact center software voip 52

Aspect

NOVEMBER 5, 2018

Global market intelligence firm, International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software will be for cloud-based offerings. Are you considering moving your contact center to the cloud? Learn more about how Aspect’s cloud contact center solution can work for your business.

Call Center 107

Call Center Cloud contact Contact Center contact center solutions 107

SharpenCX

APRIL 7, 2020

In fact, Buffer ’s 2020 State of Remote Work report found that 98% of respondents want to continue to work remotely for the rest of their careers. Stay on Top of the Challenges of a Virtual Call Center. In order to deploy a virtual call center and maintain your operations, prepare for the inevitable challenges of remote work.

virtual call center 104

virtual call center Call Center Coaching Contact center software 104

Hodusoft

MAY 24, 2022

Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. . According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion in 2020” .

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Hodusoft

AUGUST 6, 2020

Even DoT has extended relaxation up to 31 st December 2020 to permit contact centers to carry out remote operations with their employees working from home. Only a full-fledged call center solution has features that bridge the distance divide. Call redirects, virtual office environment.

call center software 52

call center software Call Center Contact center software call center solutions 52

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. The best today is not going to be good enough tomorrow.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The demand for contact center software shot up considerably. Post-Covid Reality: Healthcare contact and call center software.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Fonolo

JANUARY 9, 2020

To be able to deliver this, we’re expecting to see a mass migration of contact centers to the cloud in 2020; Will your call center be joining them? What is a cloud-based contact center? Until recently, technology only gave contact centers very limited options.

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

SharpenCX

AUGUST 1, 2022

Legacy contact center platforms were great in the past for the sole purpose they served. But now, as customer’s demands are increasing and agent’s satisfaction can make or break a call center, legacy platforms just aren’t cutting it. The platform gets the job done for that sole purpose.

Contact center software 67

Contact center software Contact Center Self service Virtual Agent 67

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. AI technology.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

SharpenCX

NOVEMBER 21, 2019

Only, trying to run a successful contact center with decades-old methodologies simply won’t cut it next year. 2020 call center trends look to finally shake up the stale industry. As we look to 2020 call center trends, we look past shiny objects. Because customers still aren’t happy.

Call Center 67

Call Center Contact Center Interactive Voice Response Self service 67

SharpenCX

AUGUST 18, 2020

Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. The top five challenges are all united by a common theme: agent effort.” – Brian Cantor, CCW April 2020 Market Study. Find omnichannel software that makes life easier for your team. Obvious ROI.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. The top five challenges are all united by a common theme: agent effort.” – Brian Cantor, CCW April 2020 Market Study. Find omnichannel software that makes life easier for your team. Obvious ROI.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

APRIL 28, 2020

Buffer’s 2020 state of remote work report noted that the two largest pain points for remote workers is collaboration and loneliness. As a call center manager, you can play a major role in building morale on your team, no matter where they’re working. Get Real about Coaching your Call Center Agents. It’s normal.

Morale 90

Morale Call Center Coaching Contact center software 90

Fonolo

JUNE 9, 2020

If you want to improve call center performance, getting to know your Key Performance Indicators (KPIs) is a great starting point so you can begin making data-driven decisions. The following KPIs are essential for measuring the activities and effectiveness of your contact center agents. First Call Resolution (FCR).

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

SharpenCX

MARCH 18, 2020

Buffer’s State of Remote Work in 2020 report found that almost every employee who works remotely, a whopping 98%, want to continue remote work (at least part-time) for the rest of their careers. It looks a bit different than it does for your work from home call center agents. The world we live in is demanding a remote workforce.

Call Center 94

Call Center Morale Coaching Cloud contact 94

Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

APRIL 29, 2020

The call center industry is one of the most competitive there is. Aside from the strong influx of clients and callers, companies also have to consider their agents who are fighting through hectic schedules and tiring calls. . Call center software gives companies the capacity to operate better with the help of useful features.

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

Fonolo

FEBRUARY 7, 2013

UPDATED: January 2020. The best way for a call center to stand out as a leader is through the customer experience. How to Eliminate Hold Time in Your Contact Center: What’s the difference between average speed of answer and average wait time? How to Calculate Hold Time in a Call Center.

Call Center 62

Call Center Interactive Voice Response Abandon rate Wait times 62

SharpenCX

FEBRUARY 4, 2020

LinkedIn ’s Emerging Job Reports from 2017 , 2018 , and 2020 , said people with strong soft skills will only have a leg up at work as automation increases. As a manager of a contact center, your role is essential to the care of your customer base. Your list of call center manager responsibilities is long.

Call Center 84

Call Center Management Coaching Contact Center 84

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. For attracting and retaining customers, many businesses use call recording for adequate quality control.

Marketing 98

Marketing Contact Center Telecommunications voip 98

NICE inContact

OCTOBER 20, 2020

The Kansas City Chiefs, who won the Super Bowl in 2020, had to come back from double digit deficits in two other post-season games leading up to their Super Bowl victory. You might say coming from behind is a competitive advantage for them. In the business world, success often depends on having a competitive advantage over your rivals.

Contact center software 12

Contact center software Contact Center Best practices Call Center 12

SharpenCX

JANUARY 7, 2020

Those are good and all, but instead, let’s talk about goals and projects for your call center. Now that we’re back to work after the holidays, it’s time to kick things into high gear and reflect on where your call center performance could have been a bit better in 2019. Don’t feel overwhelmed. Where to start?

Call Center 52

Call Center Customer Experience Self service Contact Center 52

NICE inContact

NOVEMBER 19, 2020

There’s a lot to consider when making the software choice for your contact center. And this is why NICE inContact is especially grateful to be recognized by Frost & Sullivan as the recipient of the 2020 European Contact Center as a Service Competitive Strategy Innovation and Leadership Award.

Contact center software 62

Contact center software Contact Center Best practices Call Center 62

SharpenCX

FEBRUARY 11, 2020

To keep up, let’s take a look at a few call center efficiency tips to help you improve your call center performance to keep customers happy. All those things are necessary to build a positive environment in your contact center (and help agents maintain sanity). Don’t let all downtime be wasted time.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

NobelBiz

SEPTEMBER 15, 2021

The current report begins by clearly stating that the age of brick-and-mortar call centers is finally over. It’s been decades since the idea began being floated in the contact center space. The remote call center was forced to fruition by the COVID-19 Pandemic and maybe we should all be grateful for it.

Call Center 52

Call Center Average Handle Time Contact Center Self service 52

Hodusoft

MARCH 22, 2023

How to Start a Call Center: A Complete Guide Are you considering opening a call center? That’s because, despite the rising competition, the global call center industry is growing at a rapid pace. billion in 2020. Why do you want to start a call center in the first place? billion by 2027.

Call Center 52

Call Center call center software CRM virtual call center 52

Hodusoft

OCTOBER 9, 2024

How Multi-Factor Authentication Protects Customer Data in Call Center Software? Since early 2020, the number of data breaches across the globe has risen exponentially. Why Protecting Customer Data Is Important for Call Centers? Ever since, each year has registered an all-time high over the previous one.

call center software 52

call center software Call Center Contact Center Best practices 52

Hodusoft

MARCH 3, 2022

How to Choose Best Call Center Software for Small Business in 2022. Businesses big or small still rely on call centers to manage customer queries. As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

NobelBiz

SEPTEMBER 30, 2020

2020 shifted the perspectives of many, if not all, industries across the globe. This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center.

virtual call center 52

virtual call center Call Center voip Contact Center 52

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52

VocalCom

FEBRUARY 5, 2018

As a Walker study affirms, by 2020 customer experience will overtake price and product as the key brand differentiator. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

VocalCom

FEBRUARY 19, 2018

Cisco cites that by 2020, online videos will account for more than 80% of all consumer internet traffic. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

JANUARY 15, 2018

According to Gartner, 85% of customer interactions will be managed without a human by 2020. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

Hodusoft

JUNE 15, 2020

If you want to know the secret to enhance customer interactions and engagement, you definitely need to attend this live webinar on 25th June 2020 at 5 p.m. HoduSoft, one of the leading VoIP service providers, has organized a live event for enhancing customer service through omnichannel contact center software (HoduCC).

Contact center software 52

Contact center software Contact Center voip call center software 52