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But as CIOs prioritize digital experiences for 2020 and 2021 to improve CX, the importance of a well integrated call center solution to complement Microsoft’s native digital service channels can not be over-stated. Simply put, voice remains a key part of the customer service value chain, especially when digital channels fall short.
Did you know the market size of cloud phones is expected to grow at a 12% CAGR between 2020 and 2025? Its offerings fuse outbound, inbound, and omnichannel callflow. Instead, it focuses more on optimizing callflow management. Why Choose JustCall? Why Choose RingCentral? Learn about their pricing here.
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