Remove 2020 Remove Caller satisfaction Remove Morale
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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

The World Economic Forum has found that over a third of the core skills required of the workforce by 2020 will be different from those today. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. Callers are put on hold while the agent asks around for a solution.