Remove 2020 Remove Caller satisfaction Remove Service level
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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

The World Economic Forum has found that over a third of the core skills required of the workforce by 2020 will be different from those today. Meanwhile, customers expect companies to provide new products and services more frequently than ever before, and it takes more than ever to impress them. Emotional stability is critical.