Hodusoft

MAY 10, 2024

Post 2020, with remote work becoming the norm rather than an exception, companies quickly adapted their operations to support remote work for customer service agents. That made virtual call centers and contact centers extremely popular in the call center industry.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. New Challenges for Call Centers in 2021. More Flexible Service Solutions.

Call Center 376

Call Center Technology Banking Contact Center 376

CrazyCall

JANUARY 11, 2019

Back your claims with referrals, testimonials, case studies. Since they grow up with online shopping, they are used to industry standard. Comscore forecasts that 50% of searches are going to be voice searches by 2020. Use your content marketing, omnichannel message to provide top-notch e-commerce experience.

Sales 83

Sales Advertising Marketing Chatbots 83

aircall

JUNE 9, 2021

Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. To find out whether your business is ready to adapt and improve in the future, start by answering these questions: What are the industry standards? One challenge? Have I been meeting them?

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Avaya

NOVEMBER 2, 2016

Visitors can listen to case studies and tracks covering the IoT ecosystem including: smart cities, connected living, wearables, developing and IoT technologies, connected industry, connected services, and data and security. We’re using industry standard technologies, leveraging IEEE Shortest Path Bridging (SPB) in the core.

Wireless 75

Wireless Transportation industry standards Enterprise 75

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Handpicked related content: The Golden Rules of Call Center SLAs.

Service level 96

Service level Call Center Abandon rate Metrics 96

Totango

NOVEMBER 12, 2020

The average respondent planned to increase their CS investment by 10% in 2020. Since the dynamic engagement model is the new industry standard, if your company does not already have a predictive model of customer success in place, the gap of what your company is capable of is only going to widen. .

Technology 104

Technology Customer centricity Enterprise Surveys 104