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As January comes to a close, we wanted to have a look at what 2020 has in store for the contact center. To ensure you stay ahead of the curve in the year to come, we have compiled a list of what we think will be the top five trends for the contact center in 2020. Contextualized omni-channelsupport.
Deliver omnichannel support. In simple terms, omnichannel customer support means “ be where your customers are”. How to increase customer satisfaction by delivering omnichannelsupport. Engage customers 24×7 with chatbots. How to achieve customer satisfaction by using chatbots?
According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. Omni-channels.
Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Implement Omni-channelSupport To truly revolutionize your MSP call center, it’s essential to embrace a multichannel support strategy. Ensuring data privacy and compliance with regulations is paramount.
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