Beyond Philosophy

JANUARY 5, 2021

So, for better or worse, we shall do that for 2020 as well. We shared both personal and business things that 2020 has taught us on a recent podcast. Finally, 2020 has taught me gratitude for you, my readers. The post The Most Significant Things We Learned in 2020 appeared first on CX Consulting.

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Outsource Consultants

OCTOBER 23, 2020

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for 2020. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list. The Minneapolis/St.

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Contact Center Pipeline

JANUARY 29, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences. What is your background in the industry?

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Contact Center Pipeline

APRIL 16, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Kathleen Peterson is Chief Vision Officer of PowerHouse Consulting, a renowned management consulting firm specializing in operationalizing the Customer Experience; our consultants are recognized experts in the design and implementation of Contact Center strategy and associated technologies.

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CCNG

OCTOBER 29, 2021

We’ve all heard how 2020 is the year everything changed. Rick Denton is a CCNG Academy member, podcaster, speaker, consultant and principal at EX4CX, focusing on transforming Contact Centers from Cost Centers to Customer Insight Centers. Well, what if a story about a Tex-Mex restaurant in Dallas highlights how NOT everything changed?

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CCNG Employee engagement Consulting Consulting 195

ShepHyken

SEPTEMBER 7, 2020

eRep) We chose four experts in business, HR, customer service and employment consulting and asked them one question. The post 5 Top Customer Service Articles For the Week of September 7, 2020 appeared first on Shep Hyken. Four Experts, One Question: How Do You Give Constructive Feedback That Is Actually Constructive?

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ShepHyken

AUGUST 17, 2020

Forbes) In its report, “Digital, Resilient, and Experience-Driven,” the global economic consultancy and thought leadership firm found that 53% of top performers – companies with the strongest revenue growth and profit-margin change – consider the quality of their customer experience as their top strategic priority for the next three years.

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Beyond Philosophy

JANUARY 23, 2020

Forrester predicted that one in four Customer Experience Professionals will lose their job in 2020. We discussed this problem in a recent podcast. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Consulting Consulting Customer Experience Metrics 444

Beyond Philosophy

JUNE 11, 2020

In our business growth consultancy, we worked with the largest insurance companies in the UK back in the day. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. 13 April 2020. 13 April 2020. Sources: Maister, David.

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Wait times Management Consulting Consulting 403

ShepHyken

JANUARY 8, 2021

This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. In 2020, that customer-centric approach is more vital than ever. Gary Williams is the Director of Sales and Consultancy at Spitch. H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic.

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Beyond Philosophy

FEBRUARY 6, 2020

In another article, I shared the information that Forrester, a global research company, predicted that 2020 would be the year that 25 percent of Customer Experience professionals would lose their jobs because of a lack of results they could demonstrate. In other words, if you change the frame and you change the painting. .

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ShepHyken

FEBRUARY 12, 2021

The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. You’ll also reduce the chances of the client experiencing two of their biggest pet peeves: Having to explain the situation all over again to a new consultant. 2020 was a rocky road, and people want to return to something akin to normal.

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Beyond Philosophy

APRIL 16, 2022

The fact is that if you have customer segments that were constructed before February 2020, you probably need to do it again. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. A lot of companies get customer segmentation wrong. How can we help?

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Construction Consulting Consulting Surveys 66

Fonolo

OCTOBER 22, 2020

Of all the years in recent memory, 2020 will stand out as one the most challenging and unexpected. 2020 Holiday Shopping Trends Report, Tinuiti. In a report by Morning Consult , only 20% explicitly expressed worry regarding finances during this period, and 67% say they plan to reduce their general spending for their holiday shopping.

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Consulting Consulting Finance Surveys 133

ShepHyken

JUNE 29, 2020

4 Actionable Customer Experience Statistics For 2020 by Daniel Newman. The post 5 Top Customer Service Articles For the Week of June 29, 2020 appeared first on Shep Hyken. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Take action on them!

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Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. 5000 Regional are ranked according to percentage revenue growth when comparing 2018 and 2020. Regionals Midwest honoree.

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Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). The post Emerging Trends Revealed in Unique CX Research appeared first on Customer Experience Consulting. You All Want Growth.

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ShepHyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. We all know that the retail landscape changed massively in 2020. He writes about creating a better experience for customers when they come into a store.

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Beyond Philosophy

NOVEMBER 27, 2020

On a recent podcast, we had our lead on digital transformation Zhecho Dobrev, Principal Consultant for Beyond Philosophy, tell us why that might be. In 2019, companies spent over $2 trillion on digital transformation, and even more in 2020, with COVID-19 driving many of these projects this year.

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Consulting Consulting Customer Experience Call Center 376

Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. This year, Outsource Consultants came in at number 14 after remarkable growth of 123%. About Outsource Consultants.

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Outsource Consultants

AUGUST 18, 2020

Saint Louis Park, MN, August 18, 2020 – Inc. Magazine recently published its 2020 Inc. Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. Not only have the companies on the 2020 Inc.

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Consulting Consulting outsourcing Call Center 104

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. Video chat assistance is on the rise. Video customer service is coming.

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Beyond Philosophy

FEBRUARY 20, 2020

A post shared by Miquela (@lilmiquela) on Jan 28, 2020 at 2:38pm PST. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. View this post on Instagram. Consider Lil Miquela on Instagram. She also has nearly two million followers.

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Beyond Philosophy

MARCH 26, 2020

People will remember the COVID-19 Pandemic of 2020, and they will tell their stories. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Listen to your customers. Invest in the long-term with customers.

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Airlines Consulting Consulting Call Center 348

Taylor Reach Group

JANUARY 17, 2020

For many contact centers, the road to 2020 is strewn with unfulfilled New Year resolutions from the previous decade, abandoned optimization projects and discarded digital transformations pave the way. Yet, today, in 2020, it’s now possible for contact centers to mine this data and improve their operations. by JD Fairweather.

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Contact Center Employee engagement Consulting Consulting 111

Taylor Reach Group

MARCH 20, 2020

One priority each of us should have on our “to do” for 2020 is mental health. So in 2020, let’s create a culture of health in our workplaces. My goal for 2020 is to try to bring mental health out from the shadows into the open where we can discuss it and treat it. By Colin Taylor. I hope that you will join me in this effort.

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Contact Center Consulting Consulting Coaching 105

ShepHyken

JUNE 22, 2020

Retail Customer Experience) Mike Roberts, chief creative officer at Green Room Design, a brand and retail consultancy, maps out what Gen Z consumers are all about and the experience design innovations that connect them as humans and individuals. I have added my comment about each article and would like to hear what you think too.

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Contact Center Pipeline

FEBRUARY 18, 2020

Contact Center Pipeline’s AUTHOR WALL OF FAME Lori Bocklund is President of Strategic Contact, an independent consulting firm that helps companies optimize the value of their customer contact technology and operations. Area of Expertise: Contact Center Technology, Strategy and Operations What is your background in the industry?

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Consulting Consulting Contact Center Technology 147

Fonolo

JANUARY 14, 2020

Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Top Pick: 20 ways to create an amazing customer service experience in 2020. Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. .

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Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . The post Our 10 (OK, 11) Favorite Sales Influencers of 2020 appeared first on Integrity Solutions.

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ShepHyken

APRIL 20, 2020

How to enhance customer service with a consultative approach by Andrea Grodnitzky. Retail Customer Experience) Despite all of these factors, training your team to apply a consultative approach is a way to enhance the shopping experience for each and every customer. They consult with you to get you the best.

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DMG Consulting

MAY 26, 2020

WFO Trends in 2020. 2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. The digital economy is coming on strong. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

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DMG Consulting

DECEMBER 1, 2020

2020 Contact Center Retrospective. What an amazing year 2020 has been – never seen anything like it and hope we won’t again. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics.

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Beyond Philosophy

OCTOBER 18, 2019

They are so successful; they have plans to become publicly traded in 2020. He consulted Airbnb and wrote his book to share the insights he gained from their success. appeared first on Customer Experience Consulting. But it works. Michelli is considered a global guru for Customer Service. The post What is the Secret of Airbnb?

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