2020 Consulting Government outsourcing 
Outsource Consultants
JANUARY 24, 2022
Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. However, many were unsure if the online gambling industry could outpace the BPO industry as government eyes finally began to settle on it. The Rise of Nearshore Outsourcing.
Outsource Consultants
DECEMBER 14, 2020
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. 2020 illuminated the importance of technology.
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DMG Consulting
DECEMBER 1, 2020
2020 Contact Center Retrospective. What an amazing year 2020 has been – never seen anything like it and hope we won’t again. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics.
Select VoiceCom Blog
MARCH 21, 2023
Its global outbreak in 2020 showed business leaders the importance of being prepared for any scenario. According to the Boston Consulting Group , resilient businesses gain a competitive advantage during crises because they cushion the impact of the major event, as well as recover and adapt quickly.
DMG Consulting
JANUARY 20, 2022
During the first six months of the pandemic in 2020, companies closed their doors to their employees and the public in an attempt to keep people safe. million during the same period in 2020. million in revenue in the first half of 2020, and the ongoing transition of vendors to the ARR model. percent in the first half of 2021.
Enghouse Interactive
MAY 28, 2021
Guest post by Phil Riley, S.Tel Consultants. Early in 2020, there were many “emergency” projects to deliver these cloud and IP services so the contact centre could become the homeworkers’ kitchen tables. Since 1995, Phil has been working with the Central and Local Government and Social Housing. Linkedin | Twitter.
Outsource Consultants
JANUARY 19, 2023
If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. South Africa As one of the most advanced and diverse economies in sub-Saharan Africa, South Africa is no stranger to outsourcing. billion in 2020, while holding a double-digit stake of the global offshore BPO market.
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