2020 Contact center software Morale 
SharpenCX
APRIL 28, 2020
Buffer’s 2020 state of remote work report noted that the two largest pain points for remote workers is collaboration and loneliness. Gallup found that managers have the power to outline strategies that make the biggest difference in team morale. When someone notices and appreciates your hard work, it’s a great boost for morale.
SharpenCX
AUGUST 18, 2020
Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. The top five challenges are all united by a common theme: agent effort.” – Brian Cantor, CCW April 2020 Market Study. When you do, productivity, morale and customer satisfaction suffer.
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SharpenCX
AUGUST 18, 2020
Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. The top five challenges are all united by a common theme: agent effort.” – Brian Cantor, CCW April 2020 Market Study. When you do, productivity, morale and customer satisfaction suffer.
Fonolo
JUNE 9, 2020
In April 2020, online retailer Zappos encouraged agents to make small talk with customers to help with ‘social connectedness’ during the COVID-19 lockdown. In an ideal scenario, customers will only need to call your support center once to have their issue resolved. Did you know? First Call Resolution (FCR). Don’t just focus on numbers.
SharpenCX
DECEMBER 4, 2019
Two weeks ago, I sat at my desk with my headphones on digging into the 2020 contact center trends headed your way next year. And, Glassdoor is predicting 2020 will kick off a culture-first decade. One where your employee morale lives at the heart of your business.
Callminer
AUGUST 6, 2019
If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.
SharpenCX
MARCH 18, 2020
Buffer’s State of Remote Work in 2020 report found that almost every employee who works remotely, a whopping 98%, want to continue remote work (at least part-time) for the rest of their careers. And, it’s how you’ll keep work-life balance and morale high for your agents. The world we live in is demanding a remote workforce.
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