2020 contact center solutions contact center workforce 
Noble Systems
SEPTEMBER 8, 2020
Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA. Yet Dave was able to leverage the Noble Contact Center solution to transition his agents to 100% WFH within a week!
CSM Magazine
DECEMBER 6, 2019
The EncorePro line provides scalable options for fully integrated audio and asset management for today’s knowledgeable contact center workforce. The MDA 500QD Series is designed for organizations moving their contact center to the cloud. About Poly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
VocalCom
JUNE 22, 2020
To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). The new paradigm of Work.
DMG Consulting
SEPTEMBER 30, 2021
The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. The market performed as expected during the COVID-19 health crisis in calendar year 2020. million in 2020.
Playvox
MAY 25, 2023
In this post, we’ll explore several trends that are driving this growth and are influencing contact center leaders’ decision-making. Engagement Is Now Digital First Since 2020, online digital interactions between companies and customers have accelerated. billion valuation by 2031.
Aspect
JULY 15, 2020
The 2020 survey shows that 96% of Millennial agents and 97% of Gen Z agents own smartphones. We have been a pioneer in the development of cloud-based contact center solutions with our Aspect Via Platform , and Aspect Via WFM is in high demand.
Expert insights. Personalized for you.
76 
Let's personalize your content