Remove 2020 Remove CRM Remove Social media contact
article thumbnail

5 CRM Features Your Company Needs To Recharge Customer Experience

Win the Customer

The global CRM market grew 12.3 By 2020, the market is expected to be worth $48.4 As CRM use has grown more widespread, the number of CRM options available to businesses has proliferated. But no matter which CRM solution you use, a few features are essential in today’s sales environment. Contact Management.

CRM 108
article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media.