SharpenCX

APRIL 7, 2020

In fact, Buffer ’s 2020 State of Remote Work report found that 98% of respondents want to continue to work remotely for the rest of their careers. Stay on Top of the Challenges of a Virtual Call Center. In some circumstances, a virtual call center is even more efficient.

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virtual call center Call Center Coaching Contact center software 104

Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Let me share some of the reasons Webex Contact Center received this recognition. Cisco Wins UC Today’s Best Collaboration Platform for 2020.

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Contact Center Technology contact center solutions Virtual Agent 124

Hodusoft

OCTOBER 9, 2024

Since early 2020, the number of data breaches across the globe has risen exponentially. Remote Work Challenges This is especially true for virtual call centers that have customer care representatives spread across the globe. Ever since, each year has registered an all-time high over the previous one.

call center software 52

call center software Call Center Contact Center Best practices 52

Blueship Call Center

MAY 25, 2023

Every firm must provide real customer care across all client touchpoints if it wants to guarantee that its clients are heard, helped, and happy. Customers need efficiency, comfort, reliability, and friendliness. Continue reading to find out how a BPO call center can step in and deliver top-notch service.

outsourcing 40

outsourcing Call Center Contact Center Customer Care 40

Dialer 360

APRIL 16, 2020

Remote call center industry is in top trending in 2020. It comprises virtual call center agents working at different geographical locations. Certainly, it’s an effective way of providing customer care services with minimum utilization of resources. How to Start Remote Call Center.

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Call Center virtual call center Call Logging voip 35

Serenova

OCTOBER 7, 2020

Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.

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Call Center Contact Center virtual call center At home agents 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.

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Call Center Customer Support Customer centricity Contact Center 56