BlueOcean

AUGUST 27, 2020

And, of course, your company’s plan to launch a new outsourced customer care program. Your customers are already struggling with the times, and now you’re thinking about overhauling the customer care process? Asking the same question of a potential outsourcer is essential. Sticking to the Plan.

outsourcing 62

outsourcing Customer Care Government Contact Center 62

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center 71

Contact Center Government Customer Care outsourcing 71

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center 62

Contact Center Government Customer Care outsourcing 62

BlueOcean

AUGUST 6, 2020

2020 has marked the workplace like no other year in recent history. You may have pushed pause on your decision to find a new customer care outsourcer, but now’s the time to dive back in. Our updated list of customer care RFP questions keeps these facts top of mind. Provide examples of standard and custom reporting.

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

Enghouse Interactive

MAY 28, 2021

For Housing Associations, customer service is key to success – it is essential to keep customers happy and make it very easy for them to communicate with the organisation. Previously, customer contact has often been limited to office and telephone interactions. Several outcomes have improved the customer experience.

Customer Service 119

Customer Service Self service Government Banking 119

BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Their relatively small program had been outsourced to a multinational provider for two decades.

Customer Care 62

Customer Care outsourcing Government Coaching 62

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Provide examples of standard and custom reporting. How do your clients access reporting in real-time or near real-time?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

Anexa BPO

MARCH 25, 2021

The Premio Nacional seeks to recognize initiatives that have a positive impact on the financial, technological, operational, organizational development, and even brand positioning results of companies in the customer service sector in Mexico. About Anexa BPO.

Telecommunications 52

Telecommunications Government outsourcing Technology 52

Anexa BPO

FEBRUARY 25, 2021

Anexa BPO won two awards in the 2020 North American Customer Centricity Awards, a regional event organized by ARCET Global as well. Details about Anexa BPO and its award-winning customer service can be found at www.anexabpo.com. Read the full list of finalists here: [link]. About Anexa BPO. About ARCET Global.

Customer centricity 52

Customer centricity Government outsourcing Technology 52

Select VoiceCom Blog

MARCH 21, 2023

Its global outbreak in 2020 showed business leaders the importance of being prepared for any scenario. The World Bank reported that companies’ sales plummeted 45% from April to September 2020. Good governance and management: Resilient business leaders can’t be close-minded or uncooperative. Are you ready for the next disruption?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

BlueOcean

JANUARY 20, 2023

2020 marked the workplace like no other year in recent history. If you’re faced with the decision to find a new customer care outsourcer in the post-pandemic era, now’s the time to dive in. Our updated list of customer care RFP questions keeps these facts top of mind. We hope they’ll make your life a little easier.

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

Dialer 360

JUNE 22, 2023

Jamaica has been consistently improving its business environment, ranking 6th among Caribbean countries in the World Bank’s Ease of Doing Business Report 2020. Labor costs in Jamaica are significantly lower as compared to other English-speaking countries, making it an attractive destination for outsourcing call center operations.

Call Center 39

Call Center Telecommunications Interactive Voice Response outsourcing 39

CSM Magazine

AUGUST 25, 2021

Brands and customer support providers need to build capacity and new capabilities to handle the sustained demand generated by the unrelenting innovation cycle. A 2020 study of technology adoption habits commissioned by Mojo found that 43% of respondents identify as first adopters.” There are more early adopters than ever.

Technology 52

Technology Chatbots Technical Support Government 52

CSM Magazine

SEPTEMBER 16, 2022

As the global economic outlook “darkens significantly”, according to International Monetary Fund chief Kristalina Georgieva*, business process outsourcing (BPO) has become crucial for companies seeking to streamline costs and processes. Above all, a global shortage of talent offers Cape Town’s youth incredible opportunities.

Business Process Outsourcing 52

Business Process Outsourcing Transportation Telecommunications Government 52

Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. Whenever domestic and nearshore options become too expensive, offshore providers with exceptional customer service are the obvious choice. Infrastructure isn’t the only benefit offered by the country.

outsourcing 67

outsourcing Government Call Center Telecommunications 67

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. I like to think of sometimes how we get customers is not a funnel, but a flywheel.

Technology 52

Technology Self service Contact Center Analytics 52