Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. Implement Gamification Systems. Gamification has been used in team settings to enhance training programs for a long time now. A recent study showed that 80 percent of U.S.

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Gamification At home agents Morale Employee engagement 128

TechSee

SEPTEMBER 2, 2020

Creating a culture of collaboration drives teamwork and a higher sense of morale for agents who see themselves as part of a bigger picture, working together toward a greater goal. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. Better Performance. Brand Connectivity.

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Call Center At home agents Brand ambassadors outsourcing 128

BlueOcean

DECEMBER 16, 2019

A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. If not, this read might help set you up for a merry holiday peak in 2020. See you back here in 2020 – ready to tackle a bright, shiny new decade! Get Creative and Reward Team Achievements.

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Contact Center Morale Gamification Transportation 62

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA.

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contact center workforce Best practices Contact Center Employee engagement 76

CSM Magazine

APRIL 15, 2021

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

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Brand ambassadors Gamification Morale Best practices 52

Liveops

MARCH 12, 2020

This laissez-faire approach to education has detrimental effects on employee morale, particularly in the early days of a job. The World Economic Forum ranks these as the top 10 most important skills for workers to have in 2020. Another key to success in adult learning is gamification. Their top complaint? critical thinking.

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Education Gamification Construction Morale 62