VocalCom

MAY 13, 2020

Their contact center agents manage mostly inbound, sales and service related enquiries. In January 2020, the company chose to replace its existing contact center solution with Vocalcom’s Salesforce Edition solution.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

ProProfs Blog

FEBRUARY 7, 2020

A Walker Study reports that customer experience will overtake price and product as the key brand differentiator by the end of 2020. However, customer support should never be seen as a touchpoint for inbound sales. Even though it is monotonous, you still need to put in your cent percent every time you resolve a query.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

NobelBiz

JULY 9, 2020

In the previous two parts of this three-part article, we went on a long analysis of how the business world in general and the contact center world, in particular, have been impacted by the concurrent crises that have “plagued” 2020. Keeping customers loyal will prevent further damage as the world recovers from 2020.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

Integrity Solutions

DECEMBER 12, 2022

It can feel daunting… As a sales professional, you only control two things: the decisions you make and the actions you take. Inbound sales activities can and should help, but they can’t do the job of sales for you. But an economic downturn doesn’t have to spell disaster for sales.

B2B 52

B2B Sales Accountability Inbound sales 52

Select VoiceCom Blog

JULY 11, 2022

According to a report, the global market for call centres was estimated at almost $340 billion in 2020. Inbound sales Inbound call centre agents aren’t only there to help existing customers. This isn’t surprising, given how vital call centres are in a customer’s experience.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Inbound call centers: Inbound call centers focus exclusively on inbound customer calls.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

ProProfs Blog

JULY 29, 2020

In the year 2020, leveraging the latest technology and tools should be pivotal to your customer experience strategy. While one agent might be great with inbound sales, the other might have technical expertise for resolving complex issues. Source: Dimension Data. This dire mistake can infuriate them further.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128