2020 Inbound sales Multi-channel support 
Global Response
FEBRUARY 13, 2022
When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. May be either inbound or outbound , or both. In the US alone, there are hundreds of thousands of call center jobs.
ProProfs Blog
JULY 29, 2020
In the year 2020, leveraging the latest technology and tools should be pivotal to your customer experience strategy. Systems like the IVR can put you years ahead in the support race in comparison to your competitors. The Journey From Single Channel to Multi-Channel Support . Source: Dimension Data.
Expert insights. Personalized for you.
62 
Let's personalize your content