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According to a report, the global market for call centres was estimated at almost $340 billion in 2020. TechnicalsupportTechnicalsupport is a type of customer service, but not all customer service calls are technicalsupport. They can also potentially close new ones.
When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Provides consistent customer support and branded messaging. May be either inbound or outbound , or both.
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