Outsource Consultants

JUNE 28, 2021

Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents ahead of the end-of-year push. But outsourcing holds the key to solving this problem. Outbound sales. Your outsourcing choices will largely depend on the information you have front-and-center.

Call Center 76

Call Center outsourcing Outbound sales Contact Center 76

Spearline

MARCH 2, 2021

For outbound sales and marketing calls or agent callbacks, customer experience can similarly suffer from poor audio quality, but so also can average call times – with an immediate impact on your bottom line. In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. 1 challenge for contact centers.

Call Center 98

Call Center Customer Experience First call resolution Outbound sales 98

Anexa BPO

SEPTEMBER 5, 2021

In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. By 2027, it’s projected that social commerce will account for $604 billion in sales. And e-commerce?

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

FEBRUARY 13, 2022

Remember that multi-channel contact centers can also be outsourced, freeing up time and energy on your teams while still providing an excellent customer experience. When outsourcing a contact center, look for a customer-centered contact center who offers multi-channel or omnichannel contact center solutions.

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Anexa BPO

FEBRUARY 17, 2023

BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. Our pros are trained to represent YOUR brand in an authentic, results-driven way, no matter which areas they manage – customer service, inbound and outbound sales, lead generation, tech support – they have your company’s back.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

JustCall

MARCH 21, 2022

In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52