Concentrix

FEBRUARY 18, 2020

CX powerhouse named for best of Global Outsourcing for 12th year Concentrix has been named to the IAOP 2020 Global Outsourcing 100, which recognizes the world’s best outsourcing service providers and advisors. The post Concentrix Named in IAOP Global Outsourcing 100 appeared first on Concentrix.

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outsourcing 118

CustomerServ

AUGUST 31, 2021

Demand for outsourced call centers is becoming increasingly relevant. In 2020, brands, organizations, and government agencies quickly learned that they were ill-equipped to manage the dramatic impact of COVID-19 on their call centers.

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outsourcing Call Center Government Management 133

Outsource Consultants

OCTOBER 13, 2020

In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. So which BPO option is best for organizations looking for stable outsourcing in 2020 and beyond? Few (if any) outsource locations can compete with The Philippines on price tag.

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outsourcing Call Center Contact Center Marketing 128

TeleDirect

SEPTEMBER 30, 2020

2020 has certainly been a year to remember. Let’s look at some things to look out for with call centers and contact centers for the remainder of 2020: Home is the new office. And they’ll continue this trend for the remainder of 2020. The post 2020 Call Center Trends in Q4 appeared first on TeleDirect.

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Call Center Business Process Outsourcing outsourcing Enterprise 118

ShepHyken

FEBRUARY 12, 2021

The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. 47% of companies outsource their call center operations to solve capacity issues. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. Firms today should focus on providing top-notch service.

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Chief Customer Officer Call Center Consulting Consulting 291

Outsource Consultants

JULY 26, 2021

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will exist in 2021 and beyond. One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers.

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Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST! Regionals Midwest honoree.

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Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What surprised you the most about how the call center industry responded to uncertainty in 2020?

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outsourcing Contact Center At home agents Call Center 128

BlueOcean

NOVEMBER 11, 2020

When the world turned upside down in February and March of 2020, no one could have guessed what was ahead. For companies who outsource (or are thinking about outsourcing) their customer care, there is simultaneously a large degree of uncertainty and urgency. Get your copy now. Just fill out the form.

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outsourcing Customer Care Contact Center Customer Service 106

Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. The Rise of Nearshore Outsourcing. However, in recent years experts have noticed a shift as the cost of outsourcing has risen. In retrospect, late 2019 seems like another world.

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outsourcing Real estate Government Call Center 128

OctopusTech

FEBRUARY 7, 2020

As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. Forrester predicts that brands will spend $8 billion more on customer service agents in 2020 than the previous year. Automation Backed Support. Personalized Customer Experience.

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outsourcing Customer Support Engineering Self service 71

Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. This year, Outsource Consultants came in at number 14 after remarkable growth of 123%. About Outsource Consultants.

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Consulting Consulting outsourcing Call Center 126

ShepHyken

OCTOBER 2, 2023

Top Takeaways: Outsourcing customer service and support functions can be an effective strategy for businesses, especially startups, to offload non-core tasks and focus on their core competencies. Quotes: “Around 2019 and 2020, everybody just wanted to see top-line growth. It was all about numbers and revenue.

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Customer Support outsourcing Upselling Customer retention 213

Outsource Consultants

AUGUST 18, 2020

Saint Louis Park, MN, August 18, 2020 – Inc. Magazine recently published its 2020 Inc. Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. Not only have the companies on the 2020 Inc.

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Consulting Consulting outsourcing Call Center 104

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Does it align with your own?

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outsourcing Contact Center Personalization contact center solutions 117

TechSee

MAY 12, 2020

Outsourcing is nothing new for field service organizations. The increasing demand for rapid, high-quality service coupled with an aging and shrinking pool of experienced technicians has further entrenched the practice of outsourcing in the field service industry. Field service outsourcing in the era of COVID-19.

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outsourcing Technology Service level Management 109

BlueOcean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Every year, this national sports association holds their annual pro championships.

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Customer Care outsourcing Customer Service Contact Center 110

Fonolo

FEBRUARY 11, 2020

The truth about call center outsourcing and why most people are wrong about it, and. Watch the full interview below, and then go read here to read more of our predictions for customer service industry trends in 2020 : ?. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center. AI trends for the coming year.

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Contact Center outsourcing Call Center Chatbots 98

Transparent BPO

DECEMBER 17, 2019

Thanks to the efforts of so many — agents and leadership alike — I’m proud to say that Transparent BPO is now the largest and most highly-regarded contact center outsourcer in Belize. So is our vision, to be regarded as the best and most sought-after nearshore call center and business process outsourcer in the world.

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outsourcing Business Process Outsourcing Contact Center Technical Support 90

DMG Consulting

DECEMBER 1, 2020

2020 Contact Center Retrospective. What an amazing year 2020 has been – never seen anything like it and hope we won’t again. But, despite all of the challenges, a lot of good things have happened, including in the world of contact centers.

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Contact Center Government Self service Virtual Agent 100

Transparent BPO

DECEMBER 3, 2019

This post — part five of our Expert Interview Series — features customer experience strategy consultant Peter Ryan discussing 2020 CX trends. As we reach the cusp of the new year, what customer experience trends should enterprise brands and their outsourcing partners be watching? Diversify your contact center through outsourcing.

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Outsource Consultants

SEPTEMBER 7, 2020

It’s not up for debate—the 2020 election season is upon us, and November 3rd will be here before you know it. Get Started: Find Your 2020 Election Outbound Partner . Why the 2020 Election Demands a New Approach to Call Center Procurement appeared first on. So what does your political call center procurement plan look like?

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Call Center Telemarketing outsourcing Consulting 101

Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. ” – Thomas Dichter, Call Centers Return To The U.S.

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Call Center outsourcing Contact Center Finance 207

BlueOcean

JULY 12, 2018

That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. This is especially the case in the contact center, where your outsourcer handles critical interactions with your customer base. Let’s chat !

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Customer Care outsourcing Chatbots Contact Center 74

Transparent BPO

OCTOBER 13, 2020

FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents ROCKVILLE, MD (October 13th 2020)— Transparent BPO, the leader in outsourced customer experience solutions in Belize, today announced the opening of a new contact center in Belmopan, the nation’s capital.

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outsourcing Contact Center Customer Experience 118

Outsource Consultants

JUNE 15, 2021

Saint Louis Park, MN, June 15, 2021 – Outsource Consultants is honored to announce that we have been selected as one of the Minneapolis/St. Knowing that anxiety was at an all-time high in 2020, Outsource Consultants was dedicated to creating a work environment that provided stability and enjoyment. About Minneapolis/St.

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Consulting Consulting outsourcing Call Center 67

TeleDirect

JANUARY 28, 2021

It’s hard to believe, but 2020 will soon be history. Since 2020 brought so many unprecedented challenges, year-end planning and projections for 2021 might not be on your radar – but they should be! 2020, among other things, was known as the Work From Home year. Bolster remote capability to handle work from home protocols.

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Customer Service Business Process Outsourcing outsourcing Upselling 111

ShepHyken

FEBRUARY 25, 2022

This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business. But that’s not the case.

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outsourcing Customer retention Contact Center Wait times 156

Callminer

JANUARY 18, 2021

“One of the most prominent barriers that come in outsourcing an off-shore call center is communication limitation such as accents, unclear pronunciations, and frank language. ” – The Basics of Outsourcing for International Call Center Business , CRESCO. Minimise language barriers with better hires.

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Best practices Call Center Contact Center Scripts 226

Transparent BPO

OCTOBER 15, 2020

FOR IMMEDIATE RELEASE Financial veteran Natalie Dickey will serve a role to support the rapidly growing company Rockville, MD (October 15, 2020) — Transparent BPO, a global contact center, and business process outsourcer, today announced the hiring of Natalie Dickey as Vice President of Finance.

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Business Process Outsourcing Finance outsourcing Contact Center 114

Outsource Consultants

AUGUST 17, 2021

magazine today revealed that Outsource Consultants is No. Instead, we not only grew in 2020; we moved up in the rankings. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. sklosterbuer@outsource-consultants.com. and the Inc.

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Consulting Consulting outsourcing Sales 67

Transparent BPO

JANUARY 14, 2020

Each year, new trends emerge that contact center executives must pay attention to, and 2020 is no different. It may also mean companies will invest less in domestic or in-house contact centers and opt instead for lower-cost alternatives, such as nearshore or offshore outsourcing providers. High-tech and high-touch will find balance.

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BlueOcean

AUGUST 27, 2020

And, of course, your company’s plan to launch a new outsourced customer care program. Asking the same question of a potential outsourcer is essential. If an outsourcer has the agility and capacity to pivot during times of disruption and uncertainty, it is because they had an established baseline of excellence.

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outsourcing Customer Care Government Contact Center 62

Peter Lavers

NOVEMBER 16, 2020

Both may be outsourced to different agencies, or one outsourced and one conducted in-house. Typically, the Market Research or Customer Experience (CX) Department will manage VoC programmes and the HR Department will run VoE and cultural assessments. Each will have specific research objectives, methodologies and key questions.

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B2B outsourcing Customer centricity Consulting 130

BlueOcean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution.

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outsourcing Contact Center Customer Care contact center workforce 71

Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. South Africa As one of the most advanced and diverse economies in sub-Saharan Africa, South Africa is no stranger to outsourcing. billion in 2020, while holding a double-digit stake of the global offshore BPO market.

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outsourcing Government Call Center Telecommunications 67

Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. Prediction: Kenya to Overtake South Africa as Africa’s Top Outsourcing Hub Why? Africa’s BPO sector is accelerating , particularly in North America.

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Call Center outsourcing Morale Interactive Voice Response 67