Cisco - Contact Center

AUGUST 18, 2020

Our unique multi-tenant cloud Webex Platform for Contact Center enables us to deliver these new features across our entire contact center portfolio, enabling both cloud and on-premises customers to quickly take advantage of new capabilities that help them achieve their business goals. Here’s What’s New. Learn More.

Contact Center 91

Contact Center contact center solutions Analytics Entertainment 91

Serenova

OCTOBER 7, 2020

Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.

Call Center 52

Call Center Contact Center virtual call center At home agents 52

JustCall

MARCH 21, 2022

In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52

JustCall

FEBRUARY 13, 2023

Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center. So what if the closing rate is slow right now?

Sales 52

Sales Call Center Interactive Voice Response CRM 52