Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. In January, we introduced Webex Experience Management (formerly CloudCherry), our next-generation AI-powered customer experience management SaaS. Learn More. Award Info.

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Contact Center Technology contact center solutions Virtual Agent 116

ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.

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ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.

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ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Here’s the latest G2 fastest growing companies 2020 list – peep ChurnZero at the #11 spot ).

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ClientSuccess

JUNE 15, 2020

For many of us, 2020 has already been the longest year on record – and it’s only June. These past six months have brought on a slew of global challenges and changes, and SaaS organizations are definitely feeling the impact. For customer success leaders, the remainder of 2020 presents a unique opportunity.

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ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers. S aaStr Annual 2020 Date: March 10 – 12, 2020 Location: San Francisco Bay Area.

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ClientSuccess

NOVEMBER 24, 2020

No one could have predicted the wild and tumultuous year that 2020 has turned out to be. While the customer success world (and the larger SaaS economy in general) has experienced its fair share of ups and downs this year, the industry will be even more prepared in the future. . Interested in learning more? Check out these resources: .

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Talkdesk

DECEMBER 22, 2020

Just before wrapping up 2020, we have yet another reason to show appreciation for our customers. And we’re proud to tell the world that Talkdesk placed number one in 18 reports, one more than in the G2 Fall 2020 Report. ??. The G2 Winter 2021 Report is out! ?? But what is G2 and why should we care about it anyway?

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Cisco - Contact Center

JUNE 18, 2020

Our second major acquisition was CloudCherry, which resulted in Webex Experience Management , our first experience management SaaS solution that enables companies to do meaningful analyses of their customers’ feedback and journey experiences to improve business outcomes such as Net Promoter Score and customer lifetime value.

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Contact Center Enterprise contact center solutions Cloud contact 95

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

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CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

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ClientSuccess

MAY 26, 2020

There is no doubt that the first half of 2020 didn’t pan out quite as planned. Nearly every single SaaS organization was forced to switch to fully remote operations over the last few months, moving everything from product to sales to, yes, customer success online.

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Satrix Solutions

FEBRUARY 12, 2020

So, with 2020 around the corner, many business leaders and customer success practitioners are considering how to raise their game in the New Year. Here are some ideas you may be able to implement as you look for opportunities to make customer experience more front and center in your company in 2020: 1. Ensure you have “real” buy-in.

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ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. Matt Wallace (@wall_ace_m) June 10, 2020. . “ #SaaS business models are evolving in the performance economy. Ordway (@ordwaylabs) June 10, 2020. ChurnZero (@churnzero) June 11, 2020.

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SaaS Customer centricity Customer retention B2B 92

aircall

JUNE 28, 2022

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. One lesson of Aircall is that SaaS does take time to build! But it turns out there’s no cavalry in SaaS. Sometimes SaaS life gives you a moment to breathe.

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JustCall

FEBRUARY 16, 2021

We are excited to announce that JustCall is listed as the 36th fastest growing SaaS company in the $1M-$10M bracket. This list is curated on the basis of revenue and growth of the year 2020. 2020 Latka 250: List of Fastest-Growing SaaS Companies. We’re thrilled to share that we grew 100% between Dec 2019 and Dec 2020.

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Strikedeck

MARCH 16, 2021

The post Making an Impact During These Unprecedented Times: Ronni Gaun, Top 100 CS Strategist in 2020 first appeared on Strikedeck | Customer Success Platform. Vincent Manlapaz, in an interview with Ronni Gaun talks about the lessons she learned during this time and what she thinks helps serve customers effectively.

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Customer advocacy SaaS Customer Experience 90

JustCall

MARCH 16, 2021

Yet again, we are super proud to announce that JustCall ranked Number 8 on the Deloitte Technology Fast 50 India, 2020 ! About Deloitte Deloitte Tech Fast 50 India Awards, 2020. Winning the 2020 Technology Challenge. Winning the 2020 Technology Challenge. What more features you can avail of?

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Interactive Voice Response Biotechnology Analytics call center software 69

ClientSuccess

SEPTEMBER 14, 2020

In 2020, customer churn has occupied the minds of CSMs even more than in previous years, as the global economic uncertainty of the past few months has forced many SaaS organizations to re-evaluate and reassess their vendor contracts. The post Most Effective Customer Churn Strategies in 2020 appeared first on ClientSuccess.

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SaaS Accountability Metrics 59

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies? billion in revenue.

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SaaS Customer retention Sales Marketing 126

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

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ChurnZero

SEPTEMBER 29, 2020

Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Jignesh Thakkar (@socialjignesh) September 22, 2020. . Himanshu Rauthan | #StayAtHome | #INBOUND2020 (@himanshurauthan) September 22, 2020. . Alexis Rogers (@alexismrogers) September 22, 2020.

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SaaS Metrics Best practices Customer retention 59

ChurnZero

DECEMBER 9, 2020

SaaStr Scale 2020 took place earlier this week online and brought together the best leaders from Sales, Marketing, Customer Success, and the top SaaS CEOs to share their secrets to $1B and beyond. SaaStr (@saastr) December 8, 2020. . Jason BeKind Lemkin (@jasonlk) December 9, 2020. . Customer Success Around the Web.

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CSM Magazine

JANUARY 31, 2025

I am confident that SuperOps will continue to outpace the competition and create significant value for IT service providers” About SuperOps SuperOps is an AI SaaS company offering a unified PSA-RMM platform for future-focused MSPs and IT teams.

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ChurnZero

SEPTEMBER 8, 2020

Into SaaS ? Toon Vanagt: wearing a mask & physical distancing (@Toon) September 2, 2020. Toon Vanagt: wearing a mask & physical distancing (@Toon) September 2, 2020. Amanda Connon-Unda (@samplingculture) September 2, 2020. . Claudio @ CDMX (@ccossio) September 2, 2020. . Calculating churn can be tricky.

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inSided

JUNE 17, 2020

A lot has been spoken (and documented) about the importance of customer experience as a prime differentiator for businesses—even before the COVID-19 crisis began. And with this pandemic upending businesses world-over, more and more companies are looking for ways to hold the customer's attention, and gain their trust. And for a good reason:

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JustCall

MARCH 26, 2020

Based on reviews from over 120 businesses, the G2 ‘High Performer’ 2020 label comes as a feather in the cap for us, at JustCall. . SaaS tools and products simplify and streamline operations for enterprises. G2 High Performer Spring 2020. The High Performer Spring 2020 is a great feat for our team, at JustCall.

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CustomerSuccessBox

AUGUST 25, 2021

SaaStr 2021 gives you an opportunity to join 10,000+ Cloud and SaaS Founders, VC, and Execs. The CXO Summit , a two-day event, is one of the largest gatherings of SaaS experts in middle America. CXO Summit brings together more than 250 SaaS leaders with sponsors for a series of expert-led workshops. SaaStr Annual 2021.

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ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. There are many things we wish we could have predicted for 2020. The post 7 Customer Marketing Strategies to Increase SaaS Retention appeared first on ChurnZero.

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PeopleMetrics

FEBRUARY 25, 2021

We highlight: Features we added in 2020. Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. The new features we're adding this year. New and soon-to-be-released features focused on alert notifications, dashboard reports and survey health.

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CustomerSuccessBox

MARCH 25, 2021

Financial Mathematics of a SaaS business model. SaaS business models are different from traditional business models. Unlike the traditional business model, where once the opportunity is marked closed-won, it’s time to celebrate, but when it comes to SaaS, the acquisition is not the end game. So why do we do that?

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ChurnZero

JUNE 23, 2023

Not too long ago, SaaS companies were focused on growth at all costs. Fortunately, SaaS Capital , which provides debt financing to growth companies, recently published its annual B2B SaaS retention study. Source: SaaS Capital’s 2023 SaaS Retention Benchmarks for Private B2B Companies This benchmark varied by ACV.

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ChurnZero

DECEMBER 20, 2021

B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? Watch this webinar to cover: A deep dive on 2020 SaaS retention benchmarks and the impacts the pandemic has had. Overview of the current B2B SaaS market and valuation drivers. Overview of the current B2B SaaS market and valuation drivers.

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JustCall

NOVEMBER 8, 2023

SaaS Labs is one of Deloitte’s Technology Fast 500 companies in North America – for the second time in a row. Notably, SaaS Labs achieved a 631% percent growth during this period. Not only that, in 2020 , we made our mark on a global scale, securing the #59 spot in Software on the Fast 500 APAC list.

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Totango

DECEMBER 3, 2020

Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another on a daily basis. Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry.

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ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

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ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar. Hosted by Sendoso Thursday, September 17, 2020, 12:00 PM EDT Register Here. 3) The Customer Room.

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