Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products.

SaaS 99

SaaS Journey mapping Best practices Customer advocacy 99

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 78

SaaS Best practices Upselling Journey mapping 78

ClientSuccess

OCTOBER 20, 2020

In the modern SaaS world, sales is often considered the flashiest and critical of departments across organizations. But if 2020 has taught SaaS leaders anything it’s that it’s a company’s current customers – not the new ones – that have the potential to keep a business afloat when things get hard. 2021 Customer Success Planning.

SaaS 59

SaaS Accountability Sales Management 59

ChurnZero

DECEMBER 29, 2020

A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. The SaaS Debate: Who Owns the Renewal and Upsell? 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Onboarding.

SaaS 68

SaaS Best practices Upselling Education 68

ClientSuccess

JANUARY 12, 2021

While 2020 was a completely unprecedented time for most SaaS organizations, their customers, and their employees, it also forced customer success teams to rethink how they worked with accounts and the services they provide. Three 2021 customer success resolutions: 1. 2021 is not the year to go back to ‘before’.

Journey mapping 53

Journey mapping SaaS Accountability Customer retention 53

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. How to crush SaaS customer onboarding: a roundup of expert advice.

SaaS 98

SaaS Customer retention Surveys Consulting 98

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Personalization 52

Personalization SaaS Upselling B2B 52

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Netomi

NOVEMBER 14, 2022

In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! How AI helps SaaS companies connect with customers in the moments that matter most.

SaaS 52

SaaS Multichannel Upselling Education 52

CustomerSuccessBox

JUNE 27, 2021

Upselling in B2B SaaS is a strategy designed to sell a more feature-rich product edition to an existing customer. So if you’re a B2B SaaS company what you’re looking for is one of those triggers that you believe will generate a potential opportunity to push an upsell. Let’s get started. Identify the triggers. Conclusion.

Upselling 52

Upselling B2B SaaS Accountability 52

ChurnZero

MARCH 20, 2023

said account management; 17.7% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. Account management teams claimed the difference. Even so, most SaaS companies clearly rely on their Customer Success managers as revenue drivers. said sales; 8.9%

Accountability 52

Accountability Sales Management SaaS 52

ChurnZero

MARCH 20, 2023

said account management; 17.7% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. Account management teams claimed the difference. Even so, most SaaS companies clearly rely on their Customer Success managers as revenue drivers. said sales; 8.9%

Accountability 52

Accountability Sales Management SaaS 52

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. Just as collecting data and metrics is a part of the foundational principles of a SaaS organization, so too are KPIs foundational to the world of client success.

SaaS 88

SaaS Finance Customer centricity Metrics 88

JustCall

NOVEMBER 8, 2023

SaaS Labs is one of Deloitte’s Technology Fast 500 companies in North America – for the second time in a row. Notably, SaaS Labs achieved a 631% percent growth during this period. In 2021, SaaS Labs raised $17 million in a Series A round followed by $42 million in Series B in 2022. or follow us on LinkedIn here.

SaaS 52

SaaS Technology Telecommunications Customer centricity 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if youre measuring what really matters. The Q&A portion of the webinar further explored commonly misused metrics, benchmarks, and measurement practices in Customer Success and SaaS. They got lucky.

SaaS 52

SaaS Metrics Surveys Enterprise 52

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 52

Benchmark SaaS Metrics B2B 52

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. Boosting account renewals and expansions using data and automation.

SaaS 98

SaaS Accountability Customer advocacy Feedback 98

ChurnZero

DECEMBER 28, 2021

Leading the way, Google released their Year in Search for 2021. Who would have thought that 2021 would be the year the world searched for “y2k” more than ever before? Here’s ChurnZero’s greatest hits compilation of our top content, milestones, and happenings from 2021. Top 10 Articles from 2021.

Finance 52

Finance SaaS Accountability Scripts 52

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

SaaS 98

SaaS Metrics Sales Marketing 98

Satrix Solutions

MAY 13, 2021

At Satrix Solutions, we are never surprised when customers spend multiple minutes on a single open-ended question to share a detailed account of their experience with our client’s offerings. Stephanie Yosef 2021-03-11T13:44:31-07:00 Is there an ideal time to learn from competitive intelligence? However, there may be circumstances [.]

B2B 78

B2B Surveys B2C SaaS 78

Satrix Solutions

JULY 21, 2021

SaaS onboarding makes or breaks your customer retention. Given the evolution of the SaaS economy, Customer Success has become a top priority for leadership and board members alike. In challenging times, it feels more important than ever that Customer Success and Product are not just aligned but allied.

Chief Customer Officer 78

Chief Customer Officer SaaS Customer retention Metrics 78

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. It shows that any acorn can turn out to be a larger account as it started from an acorn. An average customer pays $10,000. Datadog – $1.2B

SaaS 52

SaaS Best practices Enterprise Customer retention 52

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. product usage (does the account have above 80% account utilization with high feature usage?), Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. tenure (has the customer been with you for at least a year?),

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Regular usage of accounts and product features. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies.

Journey mapping 81

Journey mapping SaaS Enterprise B2B 81

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

CSM Magazine

NOVEMBER 11, 2021

As CFO, Bernander will oversee global accounting, finance, treasury, tax and legal functions. “As Bernander is a CPA and joins with an extensive background of more than 15 years in financial leadership roles at global SaaS and technology companies. In April, Calabrio became just the fifth Minnesota-based technology unicorn.

SaaS 59

SaaS Finance Contact Center Analytics 59

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Every board meeting is going to suck.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. App categories include: Accounting & Tax. 20 Best BigCommerce Apps in 2021. PayHelm Accounting & Reporting. Key features: Integrates data across multiple BigCommerce accounts. Catalog & Order Management.

Sales 52

Sales Accountability Advertising B2B 52

AWS Machine Learning

SEPTEMBER 23, 2024

Amazon Bedrock then creates and manages a vector store in your account, typically using Amazon OpenSearch Serverless , handling the entire RAG workflow, including embedding creation, storage, management, and updates. nConversely, our Consumer revenue grew dramatically in 2020. These areastounding numbers. These areastounding numbers.

APIs 83

APIs Best practices Engineering Enterprise 83

ChurnZero

JANUARY 26, 2021

Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. That information is captured in an Account Plan which is a different exercise and tool altogether. . Reduce regrettable team member attrition from 4% to 3% in 2021.

Management 98

Management Chief Customer Officer Upselling SaaS 98

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . going to provide value to the customer?

Benchmark 59

Benchmark Upselling SaaS Customer centricity 59

ClientSuccess

JUNE 2, 2020

Whether your team is figuring out a short-term remote work strategy or if you’ve received word that you’re going to be working remote until 2021, one thing is for certain: there will be more working from home ahead. Just because you can’t be together doesn’t mean you can’t communicate.

SaaS 69

SaaS Personalization Accountability Management 69

ChurnZero

FEBRUARY 17, 2021

TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: Churnopedia – SaaS Metrics. Account Segmentation. Best Practices for Creating Customer Success Capabilities and Organizations. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation. Improve Customer Experience.

Best practices 78

Best practices Upselling SaaS Analytics 78

CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer Success Manager.

SaaS 52

SaaS B2B Customer retention Upselling 52