Outsource Consultants

NOVEMBER 9, 2020

A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. Three Emerging Call Center Markets to Watch.

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Call Center Marketing outsourcing Transportation 119

Outsource Consultants

DECEMBER 14, 2020

What surprised you the most about how the call center industry responded to uncertainty in 2020? In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. At-home work is here to stay, at least in some form. 2020 illuminated the importance of technology.

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outsourcing Contact Center At home agents Call Center 128

Outsource Consultants

FEBRUARY 22, 2021

But for call center leaders it’s been a year of tirelessly onboarding new tools and deploying new strategies catered to remote work. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Innovation — Key to Building Better Call Centers.

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Call Center Gamification Coaching Morale 76

Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 India is set to experience a rise similar to the 2021 numbers in America at 9 percent.

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Contact Center outsourcing Call Center Wait times 126

Serenova

OCTOBER 7, 2020

Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.

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Call Center Contact Center virtual call center At home agents 52

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic. call center worker today is $17.00 Cost containment.

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outsourcing Call Center Business Process Outsourcing At home agents 62

Calltools

OCTOBER 19, 2022

This year will likely be the same, so contact center managers must prepare for the holiday rush. Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months.

Contact Center 52

Contact Center Gamification Upselling Scripts 52