Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.

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Outsource Consultants

NOVEMBER 9, 2020

A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Let Outsource Consultants help! Contact our expert advisors for a no-charge consultation on your location of interest. The post 3 Emerging Call Center Markets to Consider in 2021 appeared first on.

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DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

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DMG Consulting

APRIL 1, 2021

Workforce Management in 2021: Better than Ever. But maybe there is another way, one the pandemic brought home for enterprises. DMG Consulting has been talking about the concept of new-gen WFM for 6 years. The post Workforce Management in 2021: Better than Ever appeared first on DMG Consulting.

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Outsource Consultants

FEBRUARY 22, 2021

Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. But to truly succeed, call centers need to empower supervisors with training to support their agents. Here are three “I”s that are essential for call center success in 2021. They should.

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Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. From October 2021 to October 2022, the USA saw a 9.77 India is set to experience a rise similar to the 2021 numbers in America at 9 percent.

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CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

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