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Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. Pindrop has made the list as the only contactcenter security provider – none of our competitors made the list. . Passport Reduces AverageHandleTime and Associated Costs .
During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contactcenter. In addition, a number of Talkdesk’s healthcare customers typically double their contactcenterworkforce to meet the surge in calls.
They did, however, care more about dials per week and averagehandletime. The metrics that our respondents looked at most closely were Customer Satisfaction (CSAT) Score (55.83%), Customer Retention Rate (CRR) (39.21%), and AverageHandleTime (36.97%). 2021, January 11). 2021, June 21).
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