2021 Average Handle Time contact center workforce 
pindrop
JANUARY 8, 2021
Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. Pindrop has made the list as the only contact center security provider – none of our competitors made the list. . Passport Reduces Average Handle Time and Associated Costs .
Talkdesk
SEPTEMBER 8, 2020
During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.
Balto
APRIL 20, 2023
They did, however, care more about dials per week and average handle time. The metrics that our respondents looked at most closely were Customer Satisfaction (CSAT) Score (55.83%), Customer Retention Rate (CRR) (39.21%), and Average Handle Time (36.97%). 2021, January 11). 2021, June 21).
Expert insights. Personalized for you.
40 
Let's personalize your content