AWS Machine Learning

DECEMBER 16, 2022

Fortuna provides calibration methods, such as conformal prediction, that can be applied to any trained neural network to obtain calibrated uncertainty estimates. This concept is known as calibration [Guo C. Fortuna: A library for uncertainty quantification. 2020] , temperature scaling [Guo C. 2022] methods.

Calibration 96

Calibration Benchmark Metrics Consulting 96

The Northridge Group

AUGUST 23, 2022

Download Northridge’s 2021 State of the Customer Service Experience Report for additional CX insights. Data analytics allow us to assess how the internal associates are performing benchmarked against the performance of the outsourcing partner’s associates. These KPIs include: Average Handle Time (AHT). Customer Experience (CX).

Healthcare 128

Healthcare Contact Center outsourcing contact center associations 128

COPC

SEPTEMBER 30, 2022

First awarded this prestigious recognition in March 2021, COPC Inc. RevealCX enables quality management best practices in all areas such as calibration, closed-loop feedback, action planning and robust analytics to drive performance improvement efforts. About COPC Inc.

Calibration 62

Calibration Best practices Benchmark Quality management 62

AWS Machine Learning

OCTOBER 5, 2022

With PPT data from the 2020-2021 season, we built a model to predict the likelihood that a face-off is occurring at a specified location given the average distance of each team to the location and the velocities of the players. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics.

Calibration 102

Calibration Engineering Automotive Analytics 102