ConvergeOne

MARCH 10, 2022

ConvergeOne Achieves an NPS That’s Nearly Double the Industry Benchmark. For 2021, ConvergeOne received an NPS of 80 — a 9-point increase from our 2020 score of 71, and the highest score we’ve ever achieved in our 29-year history. The score is nearly double the IT services industry benchmark of 42, as reported by ClearlyRated.

industry standards 105

industry standards Real estate Benchmark Customer centricity 105

Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021. This is where benchmarking is helpful.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

COPC

MARCH 3, 2021

WINTER PARK, Fla. — (March 3, 2021) — COPC Inc. , Technology providers earning a spot in the program have an exclusive opportunity to showcase their solutions that support the rigorous requirements of the COPC Customer Experience (CX) Standard. About COPC Inc.

Technology 40

Technology industry standards Benchmark Consulting 40

Education Services Group

APRIL 16, 2021

If you’re scratching your head at this point wondering what on earth I’m talking about, the Customer Success Maturity Model is a proven, comprehensive framework used to define, organize, and benchmark the capabilities every CS organization needs to build a CS practice, operationalize its foundation, and transform its critical function to scale.

Chief Customer Officer 52

Chief Customer Officer Benchmark Metrics industry standards 52

SmartKarrot

AUGUST 27, 2021

You might be wondering what makes a good customer satisfaction score in your industry. That is when the underlying concept of benchmarking has made lives easier. And that is why, today this blog will walk you through CSAT, NPS, CES – the three customer satisfaction score industry benchmarks. CSAT Benchmarks.

Benchmark 10

Benchmark industry standards B2B Customer effort 10