DMG Consulting

MARCH 31, 2017

DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

MARCH 11, 2021

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021.

Consulting 59

Consulting Consulting Marketing Management 59

Monet Software

MAY 27, 2020

While the event may be over, all content is now available on-demand until May 21, 2021. Hear how Verint can assist in building out a practical road map to harnessing the power of AI. Thank you to everyone who made Verint Virtual such a success—and so much fun! That’s right! Bosses get cranky.

contact center workforce 83

contact center workforce Education Contact Center Analytics 83

Noble Systems

APRIL 14, 2021

Rather than siloing information and data in separate areas, the unified virtual call center solution lets your systems work together. 5 Best Practices for Managing Employees in the Virtual Call Center. Many companies have transitioned to a virtual call center environment, thanks to the Covid 19 pandemic.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Playvox

MARCH 21, 2022

pic.twitter.com/gGUjo1P58I — Nick Bunker (@nick_bunker) November 15, 2021. Related Article: 7 Proven Ways to Manage Contact Center Agent Staffing Shortages. Managing workers of any age remotely can be a challenge, but it gets easier if you’re working with the right contact center technology.

Contact Center 82

Contact Center contact center workforce Coaching Surveys 82

Talkdesk

SEPTEMBER 8, 2020

During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67