DMG Consulting

MARCH 11, 2021

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021. What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021.

Consulting 59

Consulting Consulting Marketing Management 59

Playvox

APRIL 11, 2023

A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Noble Systems

APRIL 14, 2021

Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated. 5 Best Practices for Managing Employees in the Virtual Call Center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

COPC

NOVEMBER 15, 2023

The second article, “ Onboarding Best Practices: Reducing Attrition in the First 90 Days ” will offer insight and best practices for engaging and retaining new hires. As you can see in Figure 1, there was an increase from 2021 to 2023 in those who did not agree that the job description was accurate.

Call Center 94

Call Center Employee engagement Best practices Gamification 94

DMG Consulting

MARCH 31, 2017

DMG’s tenth annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of vendors, products, pricing and best practices for this IT sector. DMG expects the WFM market to grow by 8% in 2017 and 2018, and by 9% in 2019, 2020 and 2021.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

JULY 31, 2019

DMG expects revenue in the call tracking market to grow by 10% – 15% in each of the next 3 years, 2019 – 2021. It explains how these solutions are being used, their benefits, and highlights best practices to help companies realize the greatest return from their investment.

Consulting 48

Consulting Consulting Interactive Voice Response Virtual Agent 48

DMG Consulting

MARCH 31, 2019

DMG’s twelfth annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. 2019 – 2020 Workforce Management Product and Market Report. For more information, visit www.dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

MARCH 16, 2018

DMG’s eleventh annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of vendors, products, pricing and best practices for this IT sector. The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

OCTOBER 18, 2017

Companies that take speech analytics seriously, and invest in the resources and best practices to build an effective program, are realizing quantifiable benefits that enhance the customer journey and improve the bottom line.”. The future of speech analytics is positive.

Consulting 48

Consulting Consulting Analytics Marketing 48

NobelBiz

AUGUST 28, 2023

Back in 2021, a whopping 64% of agents were already rocking the remote work vibe. Check out our free, on-demand Contact Center Gamification Workshop. Anticipating the long haul, call and contact center leaders are gearing up for a hybrid work setup. Here’s a quick checklist to get you started.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Vistio

JUNE 29, 2021

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. It can be done using gamification. Thanks for joining me.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Storyline: Gamification.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Connecting the Dots

APRIL 3, 2024

Gamification also works well. Using the aforementioned best practices for onboarding and the measurement protocol described below, our client found that support calls caused by that problem declined significantly, and satisfaction and loyalty among these valuable customers rose over 6%, resulting in an ROI of more than 100%.

Education 62

Education B2B Sales Surveys 62

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. billion smartphone users worldwide in 2021. Gamification. Customer Chit-Chat. There were around 6.4 are long gone.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52