2021 Best practices Journey mapping Sales 
ShepHyken
JUNE 7, 2021
Customer quotes can be used to tell your customer’s story on a customer journey map or in a persona. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison.
CSM Magazine
DECEMBER 10, 2021
The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. For customers, you aim to deliver seamless digital journeys that can help customers navigate the digital sales cycle. Now for the good news.
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ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. This course address what CSM is and why it’s important; what types of situations CSM applies to; and how CSM can help increase a company’s sales revenues and profitability.
Totango
MARCH 26, 2021
At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. Conversion. Onboarding.
Totango
DECEMBER 6, 2021
What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.
ChurnZero
FEBRUARY 9, 2021
. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. This course address what CSM is and why it’s important; what types of situations CSM applies to; and how CSM can help increase a company’s sales revenues and profitability.
Totango
SEPTEMBER 17, 2021
What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. The freemium sales model has become widespread in the SaaS industry. A free version of your product gives your sales team an opportunity to extend an upsell offer. Why is it so common?
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