CustomerSuccessBox

AUGUST 23, 2021

INBOUND 2021. This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. This conference will occur in the fall of 2021, and will have big-time celebrities and successful business leaders across a number of different industries. October 18- 20, 2021 Las Vegas.

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CustomerSuccessBox

JUNE 28, 2021

But, the year 2020 has seen a boom in the Customer Success space, as a lot of SaaS businesses are now identifying Customer Success as a strong business imperative. The Acquisition driven SaaS growth is dead and this era is all about retention-led growth. Check out the SaaS customer retention best practices to maximize renewals.

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ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Additional courses by Practical CSM: Business Fundamentals for Customer Success Managers.

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Journey mapping Best practices Upselling Consulting 98

ChurnZero

DECEMBER 29, 2020

In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success. The SaaS Debate: Who Owns the Renewal and Upsell? And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come).

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Netomi

NOVEMBER 14, 2022

In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! How AI helps SaaS companies connect with customers in the moments that matter most.

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ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? How to Get Your Customer Success Tech Stack in Order – Discover the best practices to keep in mind when building out your CS technology stack.

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CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Best practices: Consumption vs subscription.

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ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

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Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies. What Is a Customer Engagement Strategy?

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Satrix Solutions

JUNE 10, 2021

They have more than 38 best practices on starting and maintaining your own customer referral program. However, before taking this step, we advise that you first conduct a market assessment to learn what type of referral program would best benefit your organization and why. We especially like the content from Referral Rock.

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CustomerSuccessBox

DECEMBER 30, 2021

2021 has come to a close and we have a bright 2022 ahead for us. B2B SaaS companies are preparing for their final quarter sprint, determining metrics for the next quarter and year & working on Quarterly Business Reviews while also working on customer journey after the new year. Strategic To-dos for Customer Success Checklist.

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ChurnZero

FEBRUARY 17, 2021

Best Practices for Creating Customer Success Capabilities and Organizations. TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: Churnopedia – SaaS Metrics. TSIA Resource: Best Practices in Low Touch Customer Success. TSIA Resource: Best Practices for Customer Success Onboarding.

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ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Bill on LinkedIn.

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ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

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COPC

SEPTEMBER 30, 2022

RevealCX is an AI-Powered software as a service (SaaS) quality monitoring solution. helps companies deploy the best practices found in the COPC CX Standard through consulting, research, certification and training. First awarded this prestigious recognition in March 2021, COPC Inc. WINTER PARK, Fla., 26, 2022—  COPC Inc.

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Calibration Best practices Benchmark Quality management 62

Education Services Group

MARCH 24, 2021

DIY, or well, self-service as we call it, is the future of customer retention in SaaS. Most SaaS companies with a successful self-service model report the following benefits: Happier customers. The goal of any SaaS company is to make sure that the product is as intuitive and easy to use as possible. Final words.

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CSM Magazine

MAY 17, 2021

Cloud adopters should also consider the benefits of a true Software as a Service (SaaS) approach where solutions are written for the cloud as opposed to traditional server-based applications hosted in the cloud. What’s next?”. About the Author. Tom Goodmanson is President and CEO at Calabrio. About Calabrio.

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AWS Machine Learning

SEPTEMBER 23, 2024

This shift by so many companies (along with the economy recovering) helped re-accelerate AWS’s revenue growth to 37% Y oY in 2021.nConversely, Assistant:""") The following is the generated answer based on the example chunk: “The AWS revenue grew 37% year-over-year in 2021.” Answer “The AWS revenue grew 37% year-over-year in 2021.”

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ChurnZero

JANUARY 26, 2021

Reduce regrettable team member attrition from 4% to 3% in 2021. They also provide an opportunity to bring in best practices. Policy decisions, aversion to change, uncoordinated resources and third-party systems are just a few of the examples of items outside of your direct control as a SaaS provider and a CSM.

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CustomerSuccessBox

DECEMBER 6, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. He has been recognized as one of the Top 25 Customer Success Influencers for 2021. Aaron Thompson.

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CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company?

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ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Additional courses by Practical CSM: Business Fundamentals for Customer Success Managers.

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Journey mapping Best practices Upselling Consulting 52

Education Services Group

MAY 26, 2021

Exploring all the latest technology trends, TSIA had to make our list for their extensive library of content on best practices alone. They cover more than Customer Success and have a solid selection of CS-related webinars, both archived and coming up in their lineup for the rest of 2021. Higher Logic.

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CustomerSuccessBox

JUNE 28, 2021

Read: 7 Data Points That Drive Customer Retention For SaaS Business. But now in 2021, it is not the same. The SaaS industry as a whole has an average NPS score of 31. According to quora surveys, many SaaS companies never break the 60% barrier in terms of NPS score. . Best practices to improve NPS.

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SaaS Surveys Metrics Best practices 52

ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Many are slower growing and focused on driving business profitability, which you see more and more as the SaaS market matures. Every Customer Success leader needs to be educated on the business realities of SaaS.

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Education Services Group

JANUARY 19, 2021

Last year, we, along with our CS friends at ChurnZero and Higher Logic, embarked on an ambitious project to check-in with the CS community as a whole and find out more about the industry’s current place in SaaS business and uncover the trends influencing its growth. We are proud to present the Inaugural Customer Success Leadership Study !

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CustomerSuccessBox

JULY 22, 2022

In addition to highlighting the critical touch points from the CX, SaaS, and customer success perspectives, this blog will concentrate on best practices to assist you in optimizing them so you can quickly realize all the benefits. In 2021, more than 88 percent of businesses began giving the customer experience a higher priority.

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CustomerSuccessBox

JANUARY 2, 2022

Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). The businesses, approaches, trends, focus areas, etc have evolved over time and more so after 2021. For SaaS businesses, it should be the motto to live by. Different SaaS firms apply different methods to do the same.

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Quadient

OCTOBER 22, 2021

Fri, 10/22/2021 - 21:12. Fun fact: As of October 22, 2021, Quadient earned 4.7 In fact, we’ve been recognized with the leading customer enablement scor e – at a whopping 90 – in Aspire 2021 CCM Leaderboard rankings. . What CCM solution reviews say about your potential for CX success. Andrea Haughton. CCM migration experts.

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ClientSuccess

DECEMBER 16, 2021

Silicon Slopes, Utah , December 16, 2021 — ClientSuccess, a leading Customer Success Platform, today announced the release of Goals by ClientSuccess TM , a powerful way for customer success managers to deliver measurable results for their customers. Goals was designed to align with S.M.A.R.T.

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CustomerSuccessBox

DECEMBER 13, 2021

She’s Top 100 Customer Success Strategist (2021 & 2020). She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. Here, she talks about the best practices to get the perfect Customer Onboarding.

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CSM Practice

MARCH 8, 2021

Delphix has 100 CSMs with projections to grow the team by 30% in 2021. Prior to setting up a customer success practice, in 2018, Delphix was experiencing the following pain points: They were very reactive in their engagement with customers. Pull best practices up to the High touch team for “digital assist” add ons.

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CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. In this blog post, we will outline the top 10 best customer success certificates and training in 2021. A study shows that customer-centric businesses are 60% more profitable than their counterparts.

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SmartKarrot

JUNE 11, 2021

Best Customer Success Certifications 2021. They teach customer success managers best practices that enable them to engage, manage, and retain customers. The course is great in 2021 as it is great path for those looking to break into customer success. SuccessHacker Certifications and Training Workshops.

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CustomerSuccessBox

JANUARY 15, 2021

You kept the economical flywheel of your SaaS businesses going all through. And so here is the summary of all that I’ve learned in 2021 while working with customer success leaders such as yourself. . The post Top 10 Customer Success learnings appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

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SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. The non-SaaS businesses are all set to hop on the customer success plane.

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SmartKarrot

AUGUST 25, 2021

And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring. What is SaaS Monitoring? Top Benefits of SaaS Monitoring Best practices for SaaS Monitoring SaaS Monitoring Tools.

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