IdeasUnlimited

JULY 4, 2022

With nearly 2 billion online shoppers surfing the internet daily, there is a certainty that some of them will attempt to contact customer service. And since over 75% of the world does not speak English, there is also a very high chance that those same customers will be connected with a representative they don’t fully understand.

Customer Support 98

Customer Support Bilingual agents Entertainment Call Center 98

Outsource Consultants

NOVEMBER 17, 2023

As a result, your partners are motivated to provide the best possible customer service experience, which ultimately benefits your CX. Many outsourcing destinations employ skilled, bilingual agents. million new subscribers in 2021 with many hailing from outside North America.

outsourcing 67

outsourcing Bilingual agents Education Call Center 67

Anexa BPO

FEBRUARY 17, 2023

Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Understanding your customer is key to your growth. Today’s customer expectations extend beyond the initial purchase.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40