ShepHyken
DECEMBER 20, 2021
Proactive customer engagement from the contact center will turn reactive customer support agents into brand ambassadors. 14 Best Customer Experience Books to Read in 2021 by Angela Robinson. The post 5 Top Customer Service Articles of the Week 12-20-2021 appeared first on Shep Hyken. Follow on Twitter: @Hyken.
Fonolo
JANUARY 19, 2023
According to the 2021 ICMI report, a contact center’s average employee turnover rate was 58% per year. Knowledgeable, experienced agents can become brand ambassadors. In the era of the “great resignation” and in an industry with record staff turnover, employee retention is on every manager’s mind. The numbers are sobering.
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ViiBE Blog
AUGUST 25, 2021
August 25, 2021. Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line. 26 August 2021. 25 August 2021. 24 August 2021. ViiBE Blog.
Fonolo
NOVEMBER 16, 2021
According to the 2021 Getting to Know Your Customers report from Khoros , 68% of customers will increase their spend with a company that they feel understands them and meets their individual needs—proof that it may be time for your customer service agents to make it personal. Keep communications personal.
The Northridge Group
NOVEMBER 9, 2022
Download Northridge’s 2021-2022 State of the Customer Service Experience Report for additional CX insights. Ongoing QM can also be an effective tool to stay ahead of new issues that arise in the ever-changing customer service environment, positioning associates to continue to excel as brand ambassadors into the future.
ViiBE Blog
AUGUST 17, 2021
August 17, 2021. CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole. CEM can sustainably turn your customers into brand ambassadors. 26 August 2021. 25 August 2021. 24 August 2021.
Expivia
JANUARY 19, 2021
This virtual brand ambassador could show you how to repair the wheel virtually before you go to do it yourself. If you need to send it back, that ambassador can take your information through API’s, connect to the CRM, and have everything sent to you just like any IPR. You say your toy is broken and the wheel fell off.
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