TeleDirect

SEPTEMBER 30, 2020

Look for cloud-based infrastructure to drive call center performance well into 2021 and beyond. That means your call center, more than ever and especially for the remainder of 2020, needs the customer service capability to thrive in an increasingly competitive business environment. A renewed focus on customer service.

Call Center 118

Call Center Business Process Outsourcing outsourcing Enterprise 118

Alorica

MAY 19, 2021

May 19, 2021—Alorica Inc., a global leader in customer experience solutions, has been named a Silver winner in the 2021 Stevie® Awards for Minority-Owned Business of the Year. IRVINE, Calif.,

Business Process Outsourcing 87

Business Process Outsourcing outsourcing Enterprise Customer Experience 87

Helpware

MAY 24, 2022

Business process outsourcing (BPO) has taken the world by storm. compound annual growth rate (CAGR) between 2021 and 2028! Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5%

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Marketing 85

Uniphore

DECEMBER 21, 2021

2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. in 2021, we: Acquired Emotion Research Labs , which opened the door for us to expand the definition of conversational AI to not only include speech and words but facial emotions and gestures using computer vision.

Business Process Outsourcing 19

Business Process Outsourcing Government outsourcing Surveys 19

Anexa BPO

JANUARY 3, 2021

As we begin 2021, companies of all sizes will need to adapt to new ways of doing business. As businesses look to improve the way they function, those who pay special attention to their Unique Selling Point (USP), while outsourcing certain tasks will be rewarded. How Can You Increase Business Efficiency in 2021?

outsourcing 52

outsourcing Telemarketing Business Process Outsourcing Customer retention 52

Anexa BPO

NOVEMBER 7, 2021

And 2021 promises to increase retail sales from 7% to 9%, with shoppers interested in traveling, dining out, entertaining, and going to the stores to look for deals. And where do business process outsourcing companies fit in this dynamic new age of retail resilience? trillion to 1.3 trillion, according to estimates.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Entertainment Government 40

Merchants

APRIL 8, 2021

The post Why SA was voted 2021’s Most Favoured CX Delivery Region appeared first on Business Process Outsourcing Services | Merchants CX SA. A new report by Ryan Strategic Advisory today identified South Africa as the world’s Most Favoured Customer Experience (CX) Delivery Region.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Customer Experience 52

24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. The Company acquired global BPOs Knoah Solutions in 2020, and Goodbay Technologies in 2021.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Quality Contact Solutions

JANUARY 21, 2021

Aurora, NE (January 19th, 2021) Quality Contact Solutions, Inc (QCS) is pleased to announce that Chris Grothe has joined the organization as Vice President of Operations.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

Ansafone

JUNE 30, 2021

Foreign-language customers deserve … Bilingual Support is a Customer Service Necessity in 2021 Read More ». The post Bilingual Support is a Customer Service Necessity in 2021 appeared first on Ansafone Contact Centers. Your call center must offer bilingual support to all potential callers, regardless of language.

Customer Service 62

Customer Service Call Center Contact Center Customer Support 62

Spearline

JUNE 2, 2022

Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model. In 2021, there were more high profile hacks of large organizations than ever. But, when it comes to security, those fears seem to be dissipating. And those concerns are understandable.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Helpware

JANUARY 9, 2024

Vendor outsourcing is an integral strategy for global enterprises. It refers to the process of subcontracting out certain functions or processes to external service providers. The global volume of business process outsourcing reached an amazing $245.9

outsourcing 63

outsourcing Business Process Outsourcing Enterprise 63

Transparent BPO

MAY 6, 2021

Industry Veteran to Lead Philippines Operations Rockville, MD, April 29, 2021 – Steve DeBari has been appointed as Vice President of Operations of Transparent BPO, a global contact center and business process outsourcer. He reports to Lance Hale, President, Transparent BPO.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Contact Center 62

Transparent BPO

MAY 6, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 6, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Contact Center Sales 62

Merchants

AUGUST 30, 2021

Last week, the Merchants team took home four industry awards from both the Contact Centre Management Group (CCMG) 2021 Awards and Business Continuity Institute (BCI) Africa’s 2021 Awards. The post Merchants continues to be recognised as industry leader appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Management 52

ShepHyken

NOVEMBER 4, 2022

This makes it all the more crucial to delivering a top-notch customer experience, otherwise, people are sure to take their business elsewhere! . According to Statista (2021), 57 percent of companies use BPOs so that they can concentrate on core issues and operations of their businesses and minimize costs.

Customer Experience 165

Customer Experience Scripts Self service outsourcing 165

Merchants

JUNE 22, 2021

During the first quarter of 2021, Merchants created almost 1000 new jobs through its digital recruitment platform, MyCalling. The post Merchants continues to lead the way on impact sourcing appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Merchants

JULY 5, 2022

In 2021, Merchants launched its Academy in line with its dedication to building a strong talent pipeline in South Africa, equipped with future ready skills. The post Merchants Academy wins at Cape BPO Awards appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Merchants

FEBRUARY 24, 2022

In June 2021, Merchants was certified as an Accredited Training Provider by the Services SETA as part of our commitment to driving skills development in South Africa’s BPO industry and building a strong talent pipeline.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Merchants

DECEMBER 10, 2021

In October, Merchants held its inaugural Merchants Summit – as a chance for the various teams and business units to connect, celebrate the successes of 2021 and align on the future of BPO and the Merchants business.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Merchants

AUGUST 4, 2021

Deloitte’s 2021 Global Marketing Trends Report highlighted partnership marketing as one of the year's fastest growing marketing trends and spoke to how organizations operating in the modern business environment “have an opportunity to completely reimagine partnership strategies”.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Marketing 52

TeleDirect

JULY 1, 2021

TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country. Because most ACOs lack the internal resources necessary to manage these outsized requirements, many enterprises choose an outsourced solution like TeleDirect for these needs.

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71

Merchants

FEBRUARY 9, 2022

As of October 2021, Merchants’ managing director, Zain Patel, has been appointed as the new chairperson of the BPESA National Board. The post Zain Patel appointed BPESA chair appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Management 52

Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. As per one stat , in 2020-2021 alone, preference for social messaging for customer service increased 110 percent! Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”?

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Transparent BPO

APRIL 28, 2021

Industry Veteran to Lead Philippines Operations Rockville, MD, April 28, 2021 – Steve DiBari has been appointed as Vice President of Operations of Transparent BPO, a global contact center and business process outsourcer. He reports to Lance Hale, President, Transparent BPO.

Business Process Outsourcing 48

Business Process Outsourcing outsourcing Contact Center 48

Transparent BPO

MAY 3, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 3, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

Business Process Outsourcing 48

Business Process Outsourcing outsourcing Contact Center Sales 48

CSM Magazine

OCTOBER 6, 2021

a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloud CCaaS platform with conversational AI. Avaya today announced that transcosmos inc.,

Business Process Outsourcing 52

Business Process Outsourcing Virtual Agent Self service Cloud contact 52

Ansafone

FEBRUARY 25, 2021

Some of the best call center technology and predictions for 2021 and beyond … The Advancement of Call Center Technology Read More ». The post The Advancement of Call Center Technology appeared first on Ansafone Contact Centers.

Call Center 71

Call Center Technology Contact Center Business Process Outsourcing 71

Select VoiceCom Blog

JANUARY 3, 2023

Below are some facts and figures about the country’s strong outsourcing performance: The BPO industry positively impacts the country’s revenue growth The outsourcing industry has contributed significantly to the country’s overall revenue. According to the IT and Business Process Association of the Philippines (IBPAP), this was a 10.6%

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52

Call Experts

SEPTEMBER 23, 2021

Charlotte, NC – Digital.com, a leading independent review website for small business online tools, products, and services, has announced Call Experts among the best BPO ( business process outsourcing ) services in Charlotte for 2021.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Healthcare contact center solutions 52

COPC

SEPTEMBER 26, 2022

collected input from employees at business processing outsourcing (BPOs) organizations and in-house contact centers (including work-at-home staff). 1, 2021, and Apr. The study took place in 19 countries surveying more than 5,000 frontline staff and 900 non-frontline staff in varying roles. About COPC Inc.:

Employee engagement 52

Employee engagement Business Process Outsourcing Benchmark Contact Center 52

Anexa BPO

NOVEMBER 7, 2021

Although Skift Research’s Traveler Tracker survey found that more than 80% of leisure travelers were satisfied with summer 2021 flight and hotel experiences, further analysis found the negative emotional intensity of customer reviews increased considerably from 2019 to 2021.

outsourcing 52

outsourcing Business Process Outsourcing Airlines Customer centricity 52

Talkdesk

SEPTEMBER 8, 2020

Members and caregivers are already under stress due to the ongoing COVID-19 pandemic and will only have a limited number of weeks to make healthcare choices for 2021. During this busy time, health plan providers need to ensure they accommodate the demands of new and re-enrollments while still meeting the expectations of existing customers.

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Anexa BPO

SEPTEMBER 15, 2022

Research shows that 76% of Spanish banking customers used their mobile banking app at least monthly in 2021, while 34% of UK loan applicants researched their options on a smartphone. Additionally, digital (online and mobile) is now the preferred process for US home buyers to apply for mortgages.

Banking 52

Banking Finance Business Process Outsourcing Government 52

Anexa BPO

SEPTEMBER 19, 2022

Virtual care exploded in 2021 due to COVID-19 lockdowns – the emergence of telehealth was 38 times higher than pre-pandemic levels. This kind of cutting-edge innovation can be seamlessly reinforced through partnerships with experienced BPO outsourcing companies.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing industry standards 52

Anexa BPO

JUNE 15, 2022

The businesses that were able to stay true to their customer promise were few and far between – at the end of the day, customer experience is anchored to customer service – and businesses that fail there, fail everywhere. We believe that our role exceeds business process outsourcing – we consider ourselves your valued business partner.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Customer centricity 52

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59