2021 Business Process Outsourcing Cloud contact 
Spearline
JUNE 2, 2022
Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model. CCW’s State of Contact Center Technology market study found that contact centers have a high degree of confidence in their technological ability to support remote work.
CSM Magazine
JUNE 14, 2022
When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones.
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CSM Magazine
OCTOBER 6, 2021
a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloud CCaaS platform with conversational AI. Avaya today announced that transcosmos inc.,
Talkdesk
SEPTEMBER 8, 2020
Members and caregivers are already under stress due to the ongoing COVID-19 pandemic and will only have a limited number of weeks to make healthcare choices for 2021. During this busy time, health plan providers need to ensure they accommodate the demands of new and re-enrollments while still meeting the expectations of existing customers.
Playvox
OCTOBER 19, 2021
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. unemployment rate was 5.4%
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