ShepHyken

NOVEMBER 4, 2022

This makes it all the more crucial to delivering a top-notch customer experience, otherwise, people are sure to take their business elsewhere! . According to Statista (2021), 57 percent of companies use BPOs so that they can concentrate on core issues and operations of their businesses and minimize costs.

Customer Experience 165

Customer Experience Scripts Self service outsourcing 165

Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. Social Media A decade ago, customer service through social media was something BPOs could never fathom. As per one stat , in 2020-2021 alone, preference for social messaging for customer service increased 110 percent!

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Anexa BPO

JUNE 15, 2022

Obviously, CX is here to stay, and its connection with digital platforms and processes is everywhere. Buzz words like omnichannel, self-service and personalization have been shaping customer-centric business strategies for a decade. Reach out to Anexa for information on the future of customer experience.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Customer centricity 52

Anexa BPO

NOVEMBER 7, 2021

Although Skift Research’s Traveler Tracker survey found that more than 80% of leisure travelers were satisfied with summer 2021 flight and hotel experiences, further analysis found the negative emotional intensity of customer reviews increased considerably from 2019 to 2021.

outsourcing 52

outsourcing Business Process Outsourcing Airlines Customer centricity 52

Anexa BPO

SEPTEMBER 19, 2022

Virtual care exploded in 2021 due to COVID-19 lockdowns – the emergence of telehealth was 38 times higher than pre-pandemic levels. This kind of cutting-edge innovation can be seamlessly reinforced through partnerships with experienced BPO outsourcing companies.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing industry standards 52

Anexa BPO

OCTOBER 11, 2022

In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021. CRM tools can be a great asset to provide visibility on the customer journey and create a seamless customer experience.

B2B 52

B2B Multichannel Business Process Outsourcing outsourcing 52

Anexa BPO

APRIL 14, 2022

For example, consumer adoption of telehealth has skyrocketed (11% of US consumers using telehealth in 2019 to 46% using telehealth in 2021). Such an edge can be seamlessly introduced through partnerships with experienced BPO outsourcing companies.

Healthcare 52

Healthcare Business Process Outsourcing outsourcing Chatbots 52